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We have a Customer who has one user who uses MiCollab Softphone with Ignite and incoming calls ring once and then go silent although the call is still showing on the Client and can be answered ok. I have checked through the settings and they are all the same as a user which rings out ok. Anyone...

We have a Customer who is on CCM 8.1.1.0 and they often report that historical data does not show in reports (going back 10 months or so) We summarise the data for the missing months and they can then run the reports required. The data then disappears again after a while. We/They are not running...

We have a Customer who has some ddi's which are diverted via speed call to another company. If I set the SIP Peer Profile / Calling Line ID to use the diverting party number as calling party number all calls go through but the recipients obviously don't see the calling Party number If I set...

Hi meneerB We have this working now - going to use the ARS until the iSDX's are turned off - was just checking we weren't going to run out of entries in the ARS form. Thanks Colpot (Remember - If it aint broke - fix it till it is.)

Hi kwbMitel They were using Speedcalls to reroute numbers to their new Mitel Setup so changing eg 1281 to 10201281 to then route via ars to the new controllers. Its a temp measure - moving extensions off an ISDX (which is DPNSS linked to an existing Mitel) and onto a new vMCD environment while...

Does anyone the maximum number of entries you can have on the 3300 Mxe 512mb on 8.0 SP2? Help says if you get a message "There is no more room for new records" you may have exhausted the available allocation of digit or route termination blocks You can increase the number of units of digit...

Thanks - left new message but light didn't light but cleared all messages and left new one and it now lights Colpot (Remember - If it aint broke - fix it till it is.)

I have added a Group MWI button to a HDU logging into a 6920 phone. System is MiVB 8.0 SP3 PR3 The button has OFF against it even after I have dialled in and left a new message in the mailbox. Do I need to do anything to activate it? The HDU with button already programmed have ON and can access...

@V3RTechNP Thanks - I am not sure of the sequence of deployment originally but could try to redeploy. The extensions are all linked to the same user. Colpot (Remember - If it aint broke - fix it till it is.)

Thanks @Valamagules Are you using UCCv4 licenses? Yes Did you create the user via the MiCollab? I don't know as I am on Maintenance not installation and the installing Engineer has left the business Are all the devices members of the same MDUG? Yes Are the MiCollab Client Tab in the user's...

Thanks - dialling the fac and group presence key works ok. Changing to different status has no effect on the group presence. COS is set as previously suggested (it was already set) Colpot (Remember - If it aint broke - fix it till it is.)

Thanks for the reply - the option is enabled in the COS for the Users. Colpot (Remember - If it aint broke - fix it till it is.)

We have a Customer running 8.0.1.9 and they are using Multi Device Ring Groups. When they want to change the Status of their phones they are going to edit the status and ticking/unticking the phone and expecting this to make the device present/absent in the MDRG on the Mitel. This doesn't appear...

We are using Gamma SIP via MBG and Mitel log is full of the warning SSPGetMinSEHeaderinSIPMSGFailed. Calls in and out are ok but because of the volume of these messages logs only show 2 days of messages. Does anyone know if there is a setting that is causing this warning? Thanks Colpot...

Can anyone advise if its possible to downgrade the firmware on new 5312 phones to work with 4.0 SP2? Am seeing differing opinions but wondered if anyone has actually managed to downgrade. Thanks Colpot (Remember - If it aint broke - fix it till it is.)

We have an MXE System MiVB v7 which has Maintenance/Software logs full of the error below which causes us to only see entries back for 6 hours. Warning SAC SacGetFreeEntryDbTable FAILED Loaded_Entries 2200 of Max_Entries 2200 Warning SAC SacLoadDeviceFromTimerTask SacGetFreeEntryDbTable...

Thanks kwbMitel It is looking like a routing issue as:- Controller in Hong Kong calls a DND Extension in London which fwds to voicemail. This is by a speedcall on the London system to a second controller in London which has hunt group for the Voicemail. I have put in ARS for the speedcall and...

We have a Cluster of MCD 7.2 SP1 PR1 Physical Controllers and when a user on one controller is in dnd or busy the caller gets invalid, however on no answer the call goes to voicemail. I have checked travelling class marks, class of service and class of restriction but cannot se a reason for...

Did the issue with names across a cluster ever get fixed? We have a Cluster on 7.2 SP1 PR1 and the End User wants the full name to show when calling across the Cluster but they are using dial by name as well so putting the full name in the last name box is not really an option. Any ideas? Also...

Can anyone advise if setting a Holiday using the pattern eg Last Monday in August should work ok? I think there were issues early doors and so we used to set them each year for the specific date. Our Customer has set this up for the UK May and August Bank Holidays but reported that it didn't...