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Yes, it's happening to everyone in our organization. IE is on all of the machines. I have tried reinstalling GroupWise, it didn't help. It is 5.5.4 not 5.5.4e, but we have been viewing HTML emails for years without a problem. There is even a GroupWise HTML Support component to install during...

Just in case anyone is interested, I found out that the cause of this problem was her default printer. I deleted the printer and reinstalled it and it works fine now. Thanks for all of the suggestions.

Hi. All of a sudden everyone is unable to view HTML emails. We are running GroupWise 5.5.4 on a Novell 4.11 server. The messages are arriving, but when you open them they are blank. Most of the emails have a "Part.000" attachment that you can open to view the message, but the...

No, we are running Cheyenne Antivirus ~ thanks for trying though!

Okay, now I am totally stumped! I sent her a completely different PC and she is having the same problem! She can go to other PCs in her office and open the files fine, but on her old PC and the new one I sent her, she gets the illegal operation. It seemed to me it had to be her network...

Thanks for all of the replies. I have tried everything suggested here except changing out the memory (I did have her reseat it though). This PC is actually located in a different location than mine so I have been doing all troubleshooting via remote control. I have still had no luck so the...

I have already renamed normal.dot. It didn't help, but thanks anyway.

Thanks for the reply. The user has Windows 95 with 64 MB of memory and Office 2000 SR1. We have been attempting to open her files after a reboot while nothing else is open. Here is the exact error: WINWORD caused an invalid page fault in module WINWORD.EXE at 0157:300b175f. Registers...

Hi. I have a user who is getting an illegal operation in Word every time she tries to open any of her saved Word documents. I am able to open these documents on my PC without a problem. She can use Excel without a problem and can create new Word documents and save them successfully, but she...

Thanks. I will try this as soon as I can bring the PO down.

Hi. We are running GroupWise 5.5.4 with one domain and four post offices that are located in four different locations. Suddenly, employees visiting one of our locations are unable to check their email located in a different post office. For example, the problem is occurring in our Mexico...

Hi. We have a command in our logon script that updates the virus signature files on users' PCs. Is there a way to prevent this command from running when users are dialed in via RAS? The update is extremely slow over a dial-up connection... Thanks!

Hi. I have a user who created a hyperlink in a Word/HTML file to a folder, rather than a specific file, so users can just click the file within that folder that they want to open. His only complaint is that when you do this, the modify date and time of the file is also displayed. He wants to...

Hi. I am having a hard time understanding security on our Windows 2000 domain. We have 4 locations. Each has its own domain controller. There are local IT people at each site that we need to grant certain privileges to, but we can't seem to find a way to have them do everything we need (eg...

Hi. I would just like to add that I also have a XP (GroupWise 5.5.4) user with the "dragging attachment GroupWise crashing" problem. If anyone out there has a fix it would be greatly appreciated. Thanks!

My option to add a local printer is still gray after trying the above. Does anyone have any other suggestions? Thanks.

Rick, Okay, I granted the group full control to Printer Objects and Add Local Printer is still gray. Any ideas? Thanks, Angela

Rick, Whoa. Sorry, I think I got too excited about your post and didn't read it all the way through. Let me go back and do the "In adding the attribute and properties permissions, you... etc." part and I'll post back. Thanks! Angela

Rick, Thanks for this information and for providing it so quickly. We are fresh to W2K from Novell and it's been an adjustment! In AD Users & Computers, I right clicked the OU to which I need to grant rights, selected Properties, clicked the Security tab, clicked Advanced, then clicked Add...

Hi. We have a single domain Windows 2000 network with 4 locations that each have a domain controller. I have some specific tasks that I need to grant for our IT people in one location and I do not see these options if I try to "Delegate Control". They need to be able to install a...