HTML Messages 1

[Angela61299]

Hi. All of a sudden everyone is unable to view HTML emails. We are running GroupWise 5.5.4 on a Novell 4.11 server. The messages are arriving, but when you open them they are blank. Most of the emails have a "Part.000" attachment that you can open to view the message, but the messages are not displaying upon open. Anyone have any ideas??? Thanks.

 

[etanes]

Hmmmmmm.... everyone in your organization? Is IE installed on the machines? Viewing HTML messages doesn't work right in GW without it. Try reinstalling the GW client

 

[Provogeek]

5.5.4 or 5.5.4e?

From the version you posted, HTML viewing is not supported in the version of GroupWise you are running. That feature wasn't added until the 5.5 EP product came out.

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Provogeek
CNE Network+ Experience

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[Angela61299]

Yes, it's happening to everyone in our organization. IE is on all of the machines. I have tried reinstalling GroupWise, it didn't help. It is 5.5.4 not 5.5.4e, but we have been viewing HTML emails for years without a problem. There is even a GroupWise HTML Support component to install during setup, which we installed for everyone. For example, when someone sends a message in from Hotmail, it is HTML, we could see it before, but not now. Thanks.