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We are looking to install an OHP (On Hold Plus) 8000 USB to our CS1000. What programming do we have to do in the PBX, as well as, in the AACC scripting?

A few years back, the CallPilot did not allow me to delete a voice mailbox that had messages in it. I had to delete all of the messages first. I was told that the reason for this was that it's not a good idea to have messages that do not belong to a mailbox in the system. That an accumulation...

We use Lotus Notes, not Outlook, so hopefully the answer still remains the same.

We have CallPilot version 5.01.03.04. Can we install CallPilot Desktop Messaging, using the same voice mailbox, on multiple desktops? We want 4 end-users to have the ability to access the same voice mailbox via Desktop Messaging. We have enough licenses. The end-users do not currently have...

When I entered the telephone number, same as suggested, I see the error message. I believe that I am being restricted by the programming of the "On Switch" RPL. I need to know how to change this programming so I am not restricted in the voice mailbox profile.

I followed the steps that you provided and I see the following error message: The DN specified for ''rntargetdn'' is restricted by an RPL. The RPL for Remote Notification in the COS is "On Switch". The comment in properties for RPL "On Switch" states "restrict all numbers by default". I know...

Do you change it in COS? If so, how? The system doesn't give me any other options.

Can remote notification for new messages be sent to a cell phone via CallPilot version 5.01.03.04? I checked the system and the only option is Pager.

Okay, thanks again.

Thank you for all of the information. I do not see that this feature can be tracked. Is this true?

1. Is there a way to track the Dial Intercom feature? Example: Mr. C used the Dial Intercom feature to contact Mr. B on 10/27/16 at 8:45 am. 2. How many groups can be created for the Dial Intercom feature? 3. What is the maximum number of members in a group for the Dial Intercom feature?

I got it working! Thank you very much and enjoy the rest of the week.

Is there a way to create a user that has access to just the Configuration option in the AACC system? I created a profile in Access and Partition Management. In the Launch Pad Options section, I selected just Configuration. In the Partitions section, I removed the check mark from the box in...

When we add a call center phone, we need 1 acd agent license in the PBX and 1 agent license in the AACC. Our vendor is saying that we also will be using 1 TDM license in the PBX. Is this accurate?

If caller #21 calls, what do they hear? I would assume it would be a ring no answer. Am I correct?

We have 40 channels in the CallPilot. 12 are dedicated for IVR and 8 for ACCESS channel. Does this mean we can have a maximum of 20 callers?

Is there a limit to the number of internal calls to an extension that is answered by the CallPilot Application builder on our system? Would the limit be the number of dedicated IVR channels in the CallPilot?

LOL Thanks for the quick reply!

I have an end-user who has the SSC (System Speed Call Controller) key on her phone. She wants to know if we can print out a list of all of the telephone numbers that are currently programmed along with the code assigned to the telephone number. Is there a way? If yes, how?

I was in the process of downloading firmware on a phone when my PuTTY Configuration screen disappeared. When I log back in via PuTTY, I get an Overlay error message. I can not get past it. I tried a forced logout but that didn't work. The phone display says "Awaiting Download". It's been...