Internal Call Capacity/Call Answered by CallPilot Application Builder? 3

[Zigmister]

Is there a limit to the number of internal calls to an extension that is answered by the CallPilot Application builder on our system? Would the limit be the number of dedicated IVR channels in the CallPilot?

 

[PERRYPJ]

Not IVR regular channels, IVR are used in a Call Center. doesn't matter if internal or external

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[bdmcdonald99]

The limit is the number of ports you have, and does not matter if internal or external.

It's a phone system, NOT a clock!

 

[Zigmister]

We have 40 channels in the CallPilot. 12 are dedicated for IVR and 8 for ACCESS channel. Does this mean we can have a maximum of 20 callers?

 

[Zigmister]

If caller #21 calls, what do they hear? I would assume it would be a ring no answer. Am I correct?

 

[KCFLHRC]

Yes, caller #21 would receive ringing until a port is available to answer the call

 

[yyrkroon]

Yes and No...

If you're referring to IVR and ACCESS channels - then that's exactly what you have - 8 ACCESS port for OPEN/END voice session, 9th caller would not get any voice service. Same goes for the 12 IVR channels, 13th caller would not get treatment, just silence.

Since you have 40 channel total and you split 20 out for the contact center - you have 20 left for normal voicemail users, the 21st caller would receive RNA until port become available.