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not sure I understand the question but if you want for the user to change the password (after assigned by helpdesk), assign the new password with one less digit than your minimum requirement. ex. if your password minimum leght is 4, then give it 3 digits. the system will prompt the user to...

hello everyone, Its been a while I have not posted. I would like to find out if anyone has encountered this scenario. I have a VDN 4803 pointed to vector 4801. within Vec 4801 is a "queue-to skill 40" command. My time of day is defined as monday to friday 8:00 a.m. to 5:00 p.m...

I found this in this forum but I can't remember the thread number. I'll post it but I can't take credit for it. Its a bit lenghty, but it works. If you are looking to block a particular number from calling a specific DID you can do it this way... Here is how you can block an incoming call...

did anyone find a solution or reason for this? how was it fixed? its happening in my system as well. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Hello all, It seems like, when it rains it pours. I have a 9650 VPN phone connecting to a linksys router (model BEFSR41)and the phone just won't get a DHCP address. anybody come across this before? help. ezncool You cannot solve problems with the same type of thinking that created them...

I have a 9650 we are trying to configure on a verizon fios. can't seem to get the tunnel established. anybody have encountered this before? Please advise. all other vpn phones works fine. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

the vpn is cisco ASA. where do I look for Phase1 and 2 timers? also it does not last 1800 seconds sometimes. It reboots every 5 minutes sometimes, sometimes 4 hours. thanks for responding ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

anybody have a suggestion? ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Hello Experts First happy holidays to everyone. I am in a bit of a jam right now on my VPN phones. We tested these VPN phones and on the field test (call center agent) it performed really well. we then deployed them 1 at a time and everytime we deployed it seem to have been fine and no...

there are different ways of tracing inbound calls from trunk group list trace tac xxx - where tac is trunk access code of the trunk group from vdn list trace vdn xxx from vector list trace vec xxx from extension (if its an option from auto attendant or DID) list trace extension or station...

check if the cor of your audix extensions allow the number you changed it to. it may be possible that outcalling only allowed the pager number in the ars. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Hello all, I have a weird one that I hope someone has an advise on. setup ip agent 7 using callmaster VI I also have configured vu-stat as one of the buttons windows xp cm 4 the weird thing is, when I have vu-stat activated, so its showing at the bottom, the incoming caller ID does not show...

Hello All, A toshiba newbie here. I have a toshiba cix 670. my users are saying that the caller ID does not show while the phone is ringing and would only show about 15 seconds after the call is answered. Is there an adjustment that I can make to make the caller ID show while the call is...

Does anybody know or can point me to the right direction if CMS v13 can be configured for single sign-on (ldap). Thanks for your response. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Is there another component I need to make CCE interface with salesforce? for screenpop, use salesfoce softphone? Do I need some type of connector? Does avaya has one? thanks ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

how many digits are you in now? 5? ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

disregard. figured it out. thanks anyway ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

When the CMS connects to the BP server via FTP, does it connect using the actual IP address of the BP server? We upgraded our BP to a new version on a new server. we used the same IP address and same FTP user/pass but its giving a error that the password is incorrect. I tried manually...

I currently have a WFM 4.6 that is being upgraded to a 7.8. Since there is a new hardware specification, we purchased a new server where the new version is being installed to. How do you repoint the CMS RTA to the new server ip address or do i need avaya to do that for me and get changed an...

thanks for the info but I'm already at version 3.03 ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein