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Hi Guys I have what I thought was an easy feature to implement but I cannot see a simple way. The customer wants to record all calls for a user but have a few numbers on a white list which don't get recorded. Easy to do on the inbound DDI but not so easy on out bound numbers. The feature...

I am 99% sure at version 10 there is a way to move to PLDS and then rehost to a SE [cheers]

Has anyone noticed on the Communicator call history on IP Office if someone calls you more than once there is no way to tell what time the first call arrived at your phone. All it dose is show the time of the most recent call with the number 2 if it was 2 calls. My customer needs to know the...

HI Amriddle We have been told by Avaya that it should work so are raising a ticket with T3. I like you cannot see how it can work after looking at it. But when you look at out competitors Skype and Shoretel they all do it so our customers expectations are is that is brand new Avaya should do...

I have a customer who has a Primary server and a Secondary server. Users on the Primary site want to work at the Secondary site. They shut down their PCs at the Primary site and go to the Secondary bootup a PC at that site and try to log on the Communicator which is registered to the Secondary...

I have two sites and both have IPOCC and we are adding more agents and supervisors to both totally different sites not connect. In both cases when we try to activate them against the existing IPOCC Host on PLDS we get an error The error is WLM-350-Avivation Fail: Customer Interaction Express...

Thanks guys Yes found that all the numbers are on the base of the unit. Mac Address Host 1 Services number Host 2 Serial number [cheers]

We are converting an XT5000 to PLDS licencing because we need to add a recording licence All was going OK until the PLDS asked for the Scopia XT 2nd Host ID(Serial Number on the Side of the Box) Well the box is in a landfill so we don't know this number. 1st does anyone know what I am talking...

HI All Has anyone out there used the Sub interface on the server edition? Could I use this for example to connect to another Network for IP Phones etc [cheers]

In the end the reseller did manual install and avoided the OVA [cheers]

I have a 9.1 install of the IPOCC OVA where they have tried to add the Microsoft Licence for 2012 and it is not been accepted even though it works on another machine. Is there anything odd about the 2012 licence requirements for the OVA 2012 This is not what I expect to have a problem with...

Hope to tag into this thread I have a similar issue with the Apps Server 9.1 The customer records a greeting in the AA for a call flow. The engineer connects over a VPM onto a windows machine and opens the VMPro manager and adds the new call flow and the recording. Hits save and Make live The...

How do I reset it :) [cheers]

Thanks Westi That's a nice touch but I know they will want to use them in the directory I will do a GRIP anyway [cheers]

Yes should have sold them a Skype for Business ;) [cheers]

Hi Guys/Girls Can anyone thing of a work around for this? We are doing a number of deployments where we are consolidating a large number of individual sites with their own small systems onto one IP Office Server. In some cases replacing up to 30 or so sites onto One IP Office SE. While the...

Hi Guys Apparently we can run Avaya Communicator as a Soft Phone on the IP500V2 and the SE. In this scenario you don't need a IP Phone or Endpoint it is just like Power User except you don't get the Mobility Option. Has anyone done this when I try on an IP500 the communicator says their is a...

4vayaMan Did you have any luck with this the manual says its supported but having this feature. But having trouble getting Web Collaboration icon to even appear on the 9.1 Communicator. [cheers]

Thanks [cheers]

Has anyone tested this to see if they work or not? It says in the docs unsupported however if we put 9.0 into the modules and 9.1 in the system maybe they will work to some extent? [cheers]