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The plastic part of the old module is so brittle I think it will fall apart if we try to put it back in the slot. I haven't looked at it closely to see if I can swap the plastic part out from the new card if I get brave enough to do the hard drive swap. Edit: I just looked on ebay for a 4-port...

@budybyrd, I confirmed that the slot 9 is status mode is 'normal'.

Back... for future reference if someone is looking for the same thing. Press Status after the first extension is displayed, then you'll see Next button. Anyways... I got 12 extension: 204 busy 205 busy 206 busy 207 busy 208 ring/no answer 209 ring/no answer 210 ring/no answer 211 ring/no...

I'm going to the reception desk to check... will report back.

I have an existing thread with issue regarding voicemail but wanted to see if I can connect to the MM system via software. I installed VirtualBox and loaded a WinXP image. The MM Administration software 2.5 was installed. I can ping 10.0.0.42 from the virtual xp pc but can't seem to connect to...

Hey TTT! I followed your instruction above but I only got to one extension as I did not have "Next" option after it displayed the extension number. The only number I got was 204 (Busy Signal). Thank you!

Dexman, the replacement is the same version as the old one. I have not done a renumber, from what I've read that's only done when a different version is being installed, plus I have zero experience doing that and what possible issues I might encounter. I attached a pic of the system with the...

I'm back for more assistance. We installed the new module and inserted the port card. The status light flickers. The LEDs for port 1-4 and 9-12 flashes green at the same time. I dialed into 770 but it just keeps ringing. I'm wondering if the module needs to be reset first?

Is it advisable to use the Auto Configure option when setting up? As far as I know we do not have an Auto Attendant setup, we're a 24-hour healthcare facility. The calls are either answered by reception or forwarded to another extension when the front desk is closed.

Yeah, I guess I'm just trying to get a feel for what I'm up against. Learning the terms as I'm browsing the forums, Auto Attendant, Hunt Groups, overflow,etc so much to take in lol.

So out of curiosity, I took a small hub and a laptop to the phone room. I connected to the LAN port, changed the laptop IP to 10.0.0.50 and tried to ping the 10.0.0.42 IP address, no go. So I'm guessing it's really dead OR the IP was changed which I doubt, it's not hooked up to the network.

I went ahead and ordered the card from ebay. I also got VirtualBox and WinXP installed in one of our spare laptops. My objective now is to see if I can connect to the MM module and see if I can download the structure of the vm system hoping I don't have to build from scratch?

I found a used one on ebay without the port card I believe, I'm thinking it's not too expensive to give it a try?

Is there a way to check if there was a backup saved in the pcmcia card?

The current module has a 4 port card in it. Can I connect to it using Windows XP? I haven't looked yet but is the software available for download? Edit: Thanks Tommy! We must have cross posted, good to know about the phone programming, that'll save me time installing XP on an old laptop.

I've been checking out the manual and found a job aid for Merlin. It looks like I have to set myself up with a laptop an older OS, unless you guys have success using virtualized older versions of Windows? How much should I be looking to pay for a used Merlin Messaging card with at least 4 port...

OOps, forgot that one minor detail. Yes, they did power cycle the system yesterday afternoon. The status LED just stayed green after. Port LEDs stayed off.

Thanks for the responses by the way. I'm learning as I go, is it safe to pull the PCMCIA card while the system is on to see how many ports it has?

Good suggestion, here's a pic of the setup that maintenance sent me yesterday. Hmm, I wonder if I'm lucky enough that the configuration was saved in the PCMCIA card??

We have an old Avaya/Merlin, sorry if I'm mixing up names, that needs servicing. The voicemail part is what we're having issue with. Voicemail doesn't pick up and dialing 770 just rings. Thanks for any leads.