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  1. JoConnex

    Upgraded Server to 12.1 but can't upgrade V2s

    great news, also windows firewall need to be turned off, otherwise it will always fail.
  2. JoConnex

    Upgraded Server to 12.1 but can't upgrade V2s

    If it's part of a server edition you need to check the program code checkbox in security settings and make sure to reset the system password.
  3. JoConnex

    Upgraded Server to 12.1 but can't upgrade V2s

    Upgrade it from the manager.
  4. JoConnex

    Need some assistance

    Here is my e-mail, I have few ipo using frontier, jlarocque@connexservice.ca
  5. JoConnex

    IP Office user portal "Embedded File Server File Does Not Exist"

    Just try to enter the ip adress and choose the web manager option from there, if it's not working it probably mean the person who created the SD card did not put the web manager files on it. When you recreate a card from the manager it ask you if you want to put those files or not.
  6. JoConnex

    control unit with IPO SE license issue

    put the line in proprietary mode on both side instead of websocket, if the line is out of service it will never work, licenses are echange with this link
  7. JoConnex

    control unit with IPO SE license issue

    Does the scn line 17 on your gateway is in service?
  8. JoConnex

    Remove Manager

    When upgrading a manager you can just install it on top of the other one, you only have to uninstall when you downgrade.
  9. JoConnex

    No Audio on Calls going pointed straight to user in incoming call route

    Did you try to diseable direct media path?
  10. JoConnex

    Cant Reset System Password

    follow this link : https://pbxbook.com/ipoffice/rstpassw.html You just need to be plug in at the back of the IP office, with a bd9 you don't need the MAC. It's very easy to do.
  11. JoConnex

    IPO 12.0 Upgrade fails on Dell 630 servers

    Had the same issue on a R640, after upgrading the Bios, I was able to upgrade. I found the BIOS download on the PLDS.
  12. JoConnex

    Server edition Uplift to Select editon

    On Manager go to solution and where you see all your 500v2 at the bottom, right click and convert them in to select, just the license in not enough.
  13. JoConnex

    Avaya app that allows to paste a phone number and have my deskphone place the call

    One-x-portal let control your phone if I am not wrong.
  14. JoConnex

    Avaya IP500V2 License requirement question

    Power User and make sure you have prefered otherwise they will be dormant
  15. JoConnex

    VMPro+Office365

    Yes, I have a few. The ones I had working uses a username password and port 587. The customer also need to make sure the IP address of the voicemail is white listed on his firewall so you can reach office 365.
  16. JoConnex

    Avaya IPO R11.0 physical server migrate and update to IP0 R12 VMWare

    The best practice is to follow the official documentation step by step, If you have access to the customer Vcenter it's pretty easy to do. https://documentation.avaya.com/bundle/IPOfficeLinuxUpgradeR12/page/Upgrading_to_SP_VMware.html Good luck
  17. JoConnex

    PRI OUTBOUND ISSUE ON EXPANSION SERVER

    Did you build an ARS?
  18. JoConnex

    IP Office R11.0.4.8.0 build 17 Cannot get Workplace to register.

    Hi, I was told by Avaya that 11.0.4.8 is not a supported release, it's just a required step to upgrade to 11.1. That being said, are you using TLS?
  19. JoConnex

    46xxsetting for upgrade 9608G

    Hi Akram, Actually, nothing, you need to unzip the upgrade folder and copy everything on the ipoffice. The folder contains 96x1Hupgrade.txt which will trigger the update when rebooting a phone. It is the first thing it will read before the 46xxsettings.
  20. JoConnex

    Winscp sftp connection

    Looks like they lock the sftp connection on the newer release 11.1.3.1. I have tried to drop some wave file on a UC module but always getting an error. I had to upload them from the Web manager. Anyone face this or was able to figure this out? There is probably a way to enable it in Root but...

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