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Hi William- I did. I tested with my butt set right out of the RJ11 handoff from the Spectrum modems- there are 2. I also tested with a single line phone connected to the RJ11 handoff. Same noise. It seems a bit more amplified on the phone system. The user had over 200 vm messages in their GM and...

Hi all- I have a customer that now has Spectrum pots type lines. There is a low static type sound on all of the lines and I had a vendor meet with a Spectrum tech. He was able to hear the noise. He was unable to figure out what is causing the issue. It is very low but the customer hears it on...

I have been getting the same thing. 😳

Hi- I really want to have a simultaneous ring. In some newer releases you can change the number of members in a call answer group. Not R9 though. A friend suggested an x ported station and add bridged appearances for it on all phones that should ring...all phones have 3 spares except one. I'm...

Hi and thank you all in advance for any help/ solutions. Customer wants to add additional users to their Night Service group. They have an old R9. I am more of an IPOffice tech and have some knowledge of programming Definity/ CM. Night destination for the main trunk group goes to a hunt group...

Hello all- I've tried to research this and came up with a most likely answer of no it's not doable but I thought I would check with you all. Customer currently has a Magix and all calls are answered by an Auto Attendant. The reservation option goes to a group. If reservation option is selected...

Ipoffice with about 15 Durafon Roam HC handsets. All work fine but there are a few with a headset icon (not Bluetooth) on the display. Customer does not have any headsets. I'm unable to get any audio on the handset. Speaker works fine. I can get calls and make calls- no audio on the handset.I...

Hi Dexman- Thank you for your reply. There are 5 25 pair cables terminated on 110 hardware in the closet with the Partner. 4 of them terminate in the crawl space on 110 to feed the stations in the house. One of the 25 pair cables goes somewhere else and I have no clue where. None of the cables...

Hello all- Any recommendations for good line filters? Customer has old Partner ACS in their house and 1 spectrum line. They have an issue with a hum on the line and I believe it is picking up some noise through the feed cable in the attic/ crawl space. The line from Spectrum is clear. The...

It's an old ATT part. Not Avaya.

Replacement for an ATT/Harris Dracon door phone speaker connected to an ATT PagePac Doorphone Controller? Connected to a Partner ACS- Just the doorphone part needed? Any Bogen or Viking substitutions? Original part is Model 22050-057. It works but volume of calling party is low and can't adjust...

This is a job we are doing for one of our vendors.I will suggest and see what they want to do.

Hi Tim- Thank you for all of your help. The combo boards are the 700504556 ones and the version is 11.1.2.237.

Did an install In basic mode with 2 Combe boards and none of the analog ports worked. The digital ports and line ports worked fine. On either board. Boards were in slots 1 & 2. I tried everything then moved a board to slot 3 and the analog ports worked. I've never had something like this happen...

Thank you- I'll try this tomorrow. [bigsmile]

Customer uses an AA to answer all calls with 3 options with each option ringing a different group and a group for VIP calls (separate number no AA for VIP calls). They want to implement a rollover to a live answering service if call is not answered in 5 rings. That's the easy part. What i'm a...

Merlinman- it took Granite Communications 5 days to finally find one of their engineers to check the switch type and protocol in their Adtran. Once they finally set the switch type back to 5ESS the PRI magically started working again. It took all of 5 minutes to change the setting. Customer is...

Hi all- my customer has a Granite PRI that went down on Wednesday- I was out there yesterday and the circuit seems to be up- no major alarms in the Magix- no incoming or outgoing calls. Granite says they see no issues on their end but seeing call rejection on the channels coming from the Magix...

Hi all- Here's a weird issue- IP500 running 9.1. Slot 1 Combo Slot 2 Did 8/ ATM 4 Slot 3 Dig 8/ ATM 4 Slot 4 Pnone 2/ ATM4 Issue started with lines on Mod 1 showing OOS and no lights on line ports. Power cycle cleared issue and restored lines. Happened again a few months later. Power cycle...