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It appears to be a tandem trunk issue. Checked ARRC and all trunks are allowed to connect to each other (Even the PRI D Channels). Not sure where to look next.

We currently ar experiencing a unique issue on our SV9500 platform with call transfers. When our UA5200 dterms built as an RSC of a 7 try to transfer a caller to an extension to that is call forward to cellphone outside the building, it calls the cellphone briefly then hangs up and recalls the...

Thank you it took me 8 hours to make and 1200 lines of an XML script, but I’m ready to go with clipboard

This may be a longshot, but the models with a recording option have a setting for a “rec tone” which plays a beep to let both calling parties know that recording is in progress. I believe it is Application Settings -> Recording Settings -> Rec Tone

That’s what it was. Thank you

We have heavily expanded our organizaing and our DIDs have grown expentionally. We currently use ACDD on our SV9500 to map the last 4 Digits of our Inbound DIDs to extensions. We are looking to did the last 7 digits now due to conflict. We were told we just have to change CDN 66 from 4 to 7 in...

Hello We are currently decommissioning a UG50 at a remote site and are having trouble removing a route/trunks. The UG50 registers to a SV9500 switch. We have removed the route from AOPR and ARNP as well as removed the COTS care from the switch associated to the UG50 with AMGIL. We are still...

It’s integrated via SIP stations we build out with AISTL. We have 70 ports built like that in the voicemail.

We use ALGSL for our third part SIP devices so they can sip register to the SV9500 and on our DT800/DT900’s we use it to assign the SIP recording license which we use ATSRL. When I say integration i may be using the wrong term but when some of these extensions call transaction boxes they’re...

We are having a weird predicament in my workplace were certain extensions built off of our SV9500(v8) can only access the opening box for f the voicemail (UM4730). This only occurs for some of our extensions that have ALGSL programmed for them. Removing AlGSL allows for the extension to...

Hello I mostly operate day to day within the SV9500, rarely touching any of the SV9300 in our infrastructure. I recently was tasked with finding an appearance of another users extension on a second users phone. Has anyone found a way to similarly replicate the Sv9500’s LMLA4 command on a...

Hello All We have a SV9300 with three of the 200 stations having their prime line key illuminated red when the station is in an idle state. You can still grab the line and take it off hook (basically it is not saying privacy release), and the light turns green when take it off hook. When you...

3racefan3 is correct. No physical buttons as well on these phones just a touch screen. I was told by a vendor that the only way to reset the Lock Screen pin was a certain command in SV9300/9500 in the original switch it was attached to, other than that it is a paper weight.

No success with using 0000. I brought up the emergency call feature and the MLC app appears to have a profile built for an extension from the previous owner. Back to the drawing board for me.

I will try this when I’m at the terminal next. The eBay seller said this as well in reference to pin/factory reset “ has to be done using the PBX software in which the phone is connected with administration tools. This is how my other clients do it. ”

We bought a Ut880 touch screen desk phone off of a gentleman on eBay and he doesn’t know the pin to get into the phone to reset. Is there a way to factory reset the phone without the lock screen pin.