Search results for query: *

I know the UCM uses a SSD but will application server install on a machine with a SSD? I have tried a couple of times and the installation does not see the drive. If it does work with SSD, are there any special considerations when configuring BIOS?

Customer recorded it himself so anything is possible. Will look into it tomorrow but my guess is likely user error.

Thanks guys. It was the generic token settings that I was missing when I tried to do it. All good now other than one small issue when the call goes to 256. When group 255 is in Night service and the call routes to 256, you hear "Your call has been answered by Avaya IP Office" before dropping to...

I was looking for a way in VM Pro to check that hunt group to see if that would work instead of doing through ICR to a hunt group sending the call to the AA. Do you have an example of how to create that, or point me in the right direction?

I am sure I have done this before but for some reason it isn't working. Not sure if something changed in newer versions of software but here is the issue: VMPro I have a customer that wants a AA during the day and a general mailbox at night controlled by a button. So, I created a empty hunt...

11.1.3.0 is back this morning. Still no service pack, though.

Any idea what is going on here? I went to download the ISO for this release earlier today and it is no longer listed. It was there yesterday.

Thank you all! Had some issues getting root password reset but as soon as that was done the document provided solved it and had the customer back up and running in 10 minutes.

Thank you. I tried to give that a try but ran into a new issue. Apparently, the root password is unknown for this system. Do you guys know if GRUB bootloader is used in the Avaya builds to be able to reset the root password? Or, is there another way to reset the root password?

No luck on the shutdown and restart.

Upgrade was done by loading ISO on the server and performing upgrade. The system was already at 11.1.0.1 so I didn't need to go through the process of going to 11.0.4 before moving to 11.1.3. My workstation that I was using for remote access rebooted overnight so I need to wait or someone to get...

After upgrading to 11.1 FP3, web manager on port 7070 gives a message "IP Office not available. Please try again." Port 7071 responds properly. Any idea what could be causing this? Upgrade was performed because Media Manager recordings could not be retrieved on 11.0.1.0, but now we can't even...

Recently, a customer who has been using voice mail to e-mail fine for about a year had it stop working. The UC Module seemed to freeze so we had customer gracefully shut down the system using the AUX button shutdown method. When it came back up voice mail to e-mail stopped working. Logging was...

I am almost positive in the past I was able to use the Call Record button to record calls on demand in Essential Edition. However, that button isn't working now and all call record user options are greyed out, including manual recording. Does anyone know of options to record an occasional call...

Try something like this in your SIP Call Details: Use the PAsserted ID for your outbound caller ID On your incoming call route either add the route or leave it blank for any DID. This is release 11 so it looks a little different but it should do what you want.

Thanks for the feedback. Here is an update. After letting the battery charge over the weekend we still had the same issue. We have since replaced the unit with 3 other B169's from 2 different distributors and have the same issue. This is a long shot but just wanted to throw out the question of...

Has anyone experienced an issue with the B169 conference phone when it is powered up the screen appears pixelated? However, when you remove the battery and have the phone on the base without the battery it works fine. If so, any solutions? I just upgraded the firmware to the latest release. The...

Anyone experience issues with the v2 UC Module where voice mail stops responding? It is an interesting situation because voice mail stops working but System Status shows module operational and there are no alarms. Web manager is also responding and shows the service is running. Can also log into...

Not sure if your e-mail provider screwed you or if maybe Microsoft did. We experienced the same issue with multiple customers over the past few weeks. We were using AppRiver relay to send messages and it suddenly stopped for all users on Office 365. We created a new voice mail account under our...

Thanks Captain Obvious. Now back to our regularly scheduled program. Any HELPFUL information would be greatly appreciated.