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@ZeroZeroOne thanks! We did try a list-trace on the HG. It just showed 'busy'. We did try adding a real station to the HG and it rang through to that station. That's what made me think that it was the virtual extensions not being "connected". Good to know that EC500 does not need a station...

Hi All, Avaya Aura 8. We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work. We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension...

Re-asking this question in the proper forum... Please delete this.

@kwing112000 - oh, good call. I hadn't noticed the separate forums. The calls have stopped for now, so if they start again, I'll post there.

Hi All, Avaya Aura 8. We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work. We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension...

No, we use Taske for reporting. I am not aware of any such system in Avaya.

Hi All, I need to find how calls are being sent to my cell phone. Over the last few days, I have started getting calls to my cell phone from our Avaya Aura 8.0 system. They keep happening when I am not in the office (24/7 company). The first time it happened, it was dead air, then a couple...

The target is a share on a Synology NAS. It is the same device and share as the previous backups were sent to, just in a new folder structure. I was able to get a call with an engineer from our MSP without them charging us $arm-and-leg and we got it sorted, but I still don't understand it. As...

Hi All, We need to change the folder on the remote server that our System Manager (8.1) is sending weekly backups to. I figured out that I can't change the existing job, but instead I need to delete the old backup job and create a new one, but that's where I'm having issues. The SM backup has...

I was able to call her using the Agent ID. After talking to her, she said it is working today. She is receiving calls through ACD now. So, I guess we'll call it a momentary glitch.

Thanks for the reply, @avayaguy23. I've double-checked and the COR on the station is identical to other stations on which she can receive ACD calls, and the Agent's COR is identical to others in the same Skill. I should also mention that when we set up this extension (1279), we deleted the...

Hi All, We have one Agent that is not receiving any ACD calls. This person is an operator that has been with the company for a few years now and has been using this same Agent ID since the start. She was recently promoted and now has her own desk instead of one of the shared operator stations...

Thanks. That makes sense. I kept thinking the problem was happening on their end, but it never occurred to me that it was getting caught up on our end because of their end.

ISSUE RESOLVED: This issue has now come up twice. It turns out that the local subnet of the user's eero router was in conflict with our local subnets here at the office. Both users had an eero router with RCN Internet service. As I mentioned in a comment above regarding the first case, we...

Thanks jimbojimbo, They are not using either subnet that you mentioned. Although, I did find out that the subnet they are using is the same subnet as our VoIP system in the office. I wonder if that could be an issue. They have an eero router from RCN. I researched a bit online and have seen...

kyle555, Checkpoint VPN? No, Cisco.

Thanks DAVIDPAYNE, Good thought, but the user's local network uses a 192.168.X.X scheme. We have now ordered a FortiGate 30E to configure and send to the user. Hopefully that will allow the phone to work.

Thanks again for your help, Matt! For all of our users, the handset is creating the VPN at the remote end.

Hi mattKnight, Thanks for your reply. 1) Before the current phone left the office, we tested it through a CradlePoint and it logged in and worked just fine, so I believe that it is programmed correctly. 2) No, it is turned on. Both "H.323 H.225" and "H.323 RAS" are turned on (I'm not sure which...

Hi All, We are having an issue with one of our remote workers. The phone logs in to the extension, but there is no dial tone and the user cannot dial out or receive calls. We have about 60 people working remotely with the same phones and this is the only one that is not working. The set is a...