Hi All,
Avaya Aura 8.
We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work.
We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension covers to a different path with a different r# as the only point. The r#'s are each of the four cell phones.
When calling the incoming number, the HG presents as busy. Dialing the HG extension internally presents as busy as well.
What are we not doing right? My suspicion is that the HG is not working because it does not see any of the virtual extensions as connected. Am I close? Is there anything in the CORs that I need to check?
Thanks for any help you can provide.
Avaya Aura 8.
We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work.
We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension covers to a different path with a different r# as the only point. The r#'s are each of the four cell phones.
When calling the incoming number, the HG presents as busy. Dialing the HG extension internally presents as busy as well.
What are we not doing right? My suspicion is that the HG is not working because it does not see any of the virtual extensions as connected. Am I close? Is there anything in the CORs that I need to check?
Thanks for any help you can provide.
