Hi All,
We are having an issue with one of our remote workers. The phone logs in to the extension, but there is no dial tone and the user cannot dial out or receive calls.
We have about 60 people working remotely with the same phones and this is the only one that is not working.
The set is a 9611G connecting through a Cisco VPN to an ASA5510. I can see in the VPN monitor in the ASA that the phone gets an IP address. However, in SA when I do a Status Station #ext, under CALL CONTROL SIGNALING, Set End shows as 0.0.0.0. with a blank Port. Switch-End shows the proper IP address and port. We have sent the user a second phone and switch, but it still has the same problem.
The user has RCN internet service and uses an eero for mesh Wi-Fi. The phone is plugged into a PoE switch, which is then plugged into one of the LAN ports on the main eero router. The computer is also plugged into the switch and is connecting in to the office over a Forticlient VPN connection and is working without issue. I have tried having the user bypass the eero, but if we plug straight to the modem, it cannot connect to the VPN at all. I have verified that the eero is set to receive a DHCP address from the modem, so I would think that the phone would also.
The Avaya system is an Aura CM 5.2 (soon to be upgraded to 8). My knowledge of the system is minimal. I don't know what to look at next.
We are having an issue with one of our remote workers. The phone logs in to the extension, but there is no dial tone and the user cannot dial out or receive calls.
We have about 60 people working remotely with the same phones and this is the only one that is not working.
The set is a 9611G connecting through a Cisco VPN to an ASA5510. I can see in the VPN monitor in the ASA that the phone gets an IP address. However, in SA when I do a Status Station #ext, under CALL CONTROL SIGNALING, Set End shows as 0.0.0.0. with a blank Port. Switch-End shows the proper IP address and port. We have sent the user a second phone and switch, but it still has the same problem.
The user has RCN internet service and uses an eero for mesh Wi-Fi. The phone is plugged into a PoE switch, which is then plugged into one of the LAN ports on the main eero router. The computer is also plugged into the switch and is connecting in to the office over a Forticlient VPN connection and is working without issue. I have tried having the user bypass the eero, but if we plug straight to the modem, it cannot connect to the VPN at all. I have verified that the eero is set to receive a DHCP address from the modem, so I would think that the phone would also.
The Avaya system is an Aura CM 5.2 (soon to be upgraded to 8). My knowledge of the system is minimal. I don't know what to look at next.