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  • Users: BIS
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  1. BIS

    Avaya CMS Supervisor R18 download

    https://support.avaya.com/support/en/download/1397309098046?productId=P1052&releaseId=18.1.x
  2. BIS

    AVAYA CMS - Percent of calls holding less than 2 minutes

    You would need ECH. Also, post here: forum690
  3. BIS

    Avaya One-X Version 2.5.6

    OneXA - System Settings - Event Logging - Spark Emulator Off by default.
  4. BIS

    Nortel guy on new CM 10.1, how do I replicate an ACDN?

    If ISDN check inc-call-handling-trmt for the trunk. If SIP check the adaptation in SM. In both cases have them route to the VM extension.
  5. BIS

    Benefits of Upgrading from Avaya Definity ProLogix from R9.5 to R12

    Roughly the same as upgrading from Windows 95 to 98.
  6. BIS

    Call center agent queuing

    Depends on your hunt-group type. Assuming EAD, this is a main difference between MIA and LOA.
  7. BIS

    SIP Stations and Experience Portal

    I think you are going to need a SIP MPP in addition to the MPPs you have now. Also: https://documentation.avaya.com/bundle/AvayaAuraExperiencePortallibrary_r722/page/SIPOverview.html
  8. BIS

    Avaya CMS 16.2 External Call History Stops Generating CHR Report

    As always, step 1 would be "What do the logs tell you?" /export/home/pserv/ech/echlog
  9. BIS

    Avaya CMS ODBC port 50000

    Make sure you use olsotcp as the protocol - port should be open also on R19 (here 19.2)
  10. BIS

    Avaya CMS Part of Reports File Missing

    Re-run the data summarization
  11. BIS

    What is wrong with the diagram, there are people who will help to fix it? How do i do the configurat

    Study more.
  12. BIS

    call getting blank in beetween

    Network.
  13. BIS

    Custom CMS report

    Any experts around? Stinney? The report Historical - Agent - Group Summary Daily is obviously a daily report. I have a request to make this a report for the current day, like an interval report, but with the intervals summed up for each interval as the day progresses. Anyone know if this is...
  14. BIS

    Is there a way to push out button labels?

    You could always check the internet archive. For example here is one from April 2019: http://web.archive.org/web/20190423114108/http://rogerthephoneguy.com/
  15. BIS

    unable to startup CMS Supervisor

    Next time, try just deleting the cache file (first making sure no acs processes are running)
  16. BIS

    CMS reports (calling stinney) - array

    Hi, I am truing to run a real-time report for several skills from csplit. This syntax works as a WHERE statement INQUEUE > 0 and ACD=$acd and SPLIT=1 OR SPLIT=2 OR SPLIT=3 ORDER BY OLDESTCALL DESC Anyone know a better way if I need to add like 20 skils? Something like IN(skill1,skill2,skill3) ?
  17. BIS

    List of Active Agents

    Define 'Active' please.
  18. BIS

    new Wallboard software

    How do you get the real time data into Grafana?
  19. BIS

    Second hand 9620 and J169 - The Netherlands

    We are moving to full softphone, so we have a lot of phones in perfectly working condition that are now surplus. Anyone in the Netherlands interested? Its approximately 250 or so.
  20. BIS

    ASA Login

    System - Properties - Login

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