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Are there any go to voice recognition IVRs? so a caller can speak a department or name to be put trough. And ideally one that integrates to Cisco broadworks.

Hello, I need to collate data on a large customer site, approx 2000 users, spread across multiple buildings, Unknown endpoints (large quantity of alog so no screen/extension number easily available) Has anyone a template or starting point to gather the site data to migrate it all to IP...

hi, about 1 year ago i replaced an avaya with a new pbx system, i gave the sd card to a friend as he needed some licences and the one i had covered him. He now needs to add some more but doesnt have access to my old plds, and i cant just buy licences from our partner and try to apply /...

Hi team, hoping for some guidance. I have a Paxton net2 door entry, I recently had a broadsoft cloud VoIP system installed with polycom handsets and we were able to register the door entry as a sip device on their platform . The idea was for anyone buzzing the door the deskphones would ring and...

You can create the two incoming numbers to go to the same user in incoming call route and either tag the line or send to a hunt group with that one user in and have each HG named. To select a line out either create a button per line or ars rule. 9 for one line and no 9 needed for main line for...

Hi guys. I apologise if this is a support only forum , please point me to the right location if so. I was an avaya and Siemens hipath / openscape business engineer along with hosted solutions. The company I worked for is no longer in business due to covid. I have found temp work in hosted voip...

ok, i have the file, so the only way is to plug the sd card into the avaya chassis to default it? deleting the config.cfg wont do anything? the security settings i assume are part of the chassis and not held on the sd card anywhere are they?

hi, hopefully a simple one, a customer moved to a cloud hosted service, they powered off and boxed up the kit, but we didnt want it back, only the sd card. We want to use this card on another system (it was upgraded from 8 to 11) but we dont want the old customers details left behind, can we...

We have a site which was originally on an early 10.0.x release of dect, but if we sent a merge on the manager the handsets would lose registration. We solved it by downgrading the dect base stations to 7.2.28 i think to solve issue but limited the number of base stations we could use, I see...

Hi, i would like to have latest 11 manager for maintaining the IPS, but also to i have the Containerised 11.0.5.1 system status available for monitoring those systems. I tried renamign the IPO folder to 11.4 and can install the other manager but sys status seems ot still be the 1.4 version.. is...

thanks Nikos, This particular customer wanted the video stream to be on their deskphone though. was thinking maybe vantage handset so we would have to see if the door entry has a android app?

Hi, Is it possible to see the door entry camera stream on an Avaya IPO500 system phone? The door entry would be SIP device on same network as handsets. never had request to do this before. how would it been set up?

the handsets are 1408 and maybe some older 5410 or 5402 handsets. the UPS has 2 x phone 30 modules which are running fine, and the main ipo500 v2. there was no report of a power cut. How would someone check a ups to know if it needs replacing?

We have a site that has had a couple of DS30s die, first was replaced and within a couple moths the replacement had died. When opened up we can see a number of components have burned out, im not trained in electronics so couldn't say what they are, there are labels though near them. there are...

its strange as we had a broadband router, with mobile ix working, we ceased the broadband and moved the router to a new broadband so all the rules are still present on the router, but it now doesnt connect. We didnt have a certificate previously.. Connect with email, and then the users extension...

I am trying to register my mobile app. It's set up with a Zhang account and the API key. When I enter my email it asks for extension and password but gets an error about no VoIP possible and I don't think it's able to talk to the avaya. Any help please?

I was on a customer site trying to resolve their voip phones, every 20 past the hour their network drops for a brief moment (witnessed with a continuous ping) its only a few seconds of drop, but it causes phones to lock and restart. Data network doesnt appear to be affected. They have a 100mb...

hello, cant help with the passwords, I have seen a few BT branded avayas and the customer had some "admin" level passwords but i cant recall what they were now. Regarding the licence issue i have heard that you can downgraded the avaya to release 6, and this removes the branding licence, then...

Hi, i have a server edition, cloud based, with some J139 and a handful of k155 handsets J139 are ok and can access the system directory The K155 cannot, i found one previous thread regarding HTTP instead of HTTPS and i have tried both methods but the phone just says "network search isnt allowed"...