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Is the ATA your default route or an alternative? Looking at the spec it only has 1 x FXS

Thanks Sizbut. I've not tried every combination but it looks as though fallback works with a digital but not analogue extension. Probably because it doesn't know if an analogue phone is connected or not. All analogue ports show an analogue port even if one is connected whereas digital ports...

Thanks Sizbut. Just for the record Manager Help and the KB say Default = Blank (No fallback) Defines an alternate destination which should be used when the current destination, set in the Destination field cannot be obtained. For example if the primary destination is a hunt group returning...

I've read the KB and threads here but not 100% clear on how this works on R11.0 There's an ICR for calls to an analogue extension to fallback to the main hunt group if busy or no answer but this doesn't seem to work after the fallback time (system default 15s). The KB says this is way to do...

What's the part number as this will show if it is for IP Office or is a 3pcc model.

Which model of phone? There are many different types which work in different ways?

Gradually getting used to it. I like the way I can watch a forum and received e-mails but initially it signed me up for everyone I had ever visited so I had to 'untick' a lot of them. Agreed about the FAQs so I hope the newer ones will reappear

You might have to use an IP address intead of a hostname although this might have changed by 9.1 Can you from SSA?

Yes that seems an obvious oversight! Still getting used to things,

You are best asking in the CM forum

I thought that was just for inbound remote access.

I have used an analogue modem on an analogue port and I don't recall any specific setting. Not sure what trunks you have but analogue modems don't play well with SIP trunks and you will get reduced speeds but probably not an issue for your task. You could try forcing a lower speed on the modem.

I recall in Manager against the SIP line: SIP advanced - caller ID from header

Agreed with what dd1234 says. You need to add the last software to the SD card and upgrade the IPO to the latest firmware - rally something for someone who knows what they are doing. Also don't make any calls until this is sorted out otherwise you may be locked to an old release.

I think it signed me up for notifications on all the groups that I had ever visited so I had to go in and turn most of them off. Last time I checked the forum list is not A-Z which is a pain.

You need IP Office U-Law SD Card A system fitted with this type of card defaults to U-Law telephony and IP Office Basic Edition Key System operation. Intended for North American locales. You’ll need an Essential edition licence to do anything useful.

I think the steps were only for the controller to increase the memory allocation. In Manager go to File - advanced - upgrade and it should show the modules. Obviously manager needs to match the controller for this.

I'm sure WAV is the most widely supported audio format. It is uncompressed but I don't think that this is an issue with modern systems. Is there a reason for MP3?

You'd be better asking in one of the Avaya forums. Also have a look at Devconnect

I guess that is an IP Office 400 system? Have a search online for "IP Office remote support" and although your system is very old the basics are the same as the current version. The issue may be getting the 2.1 software as there could be issues in using later versions. If you are lucky you'll...