That's typical of Avaya, with systems I've been installing since 7.0 and it seems they are always changing the way the Park button works to un-Park a call. With some software releases when you push the Park button once to un-Park the call the CLID of the caller is displayed, the call is not...
No, I do not believe so. That would be controlled by the firmware uploaded to the phone from the IPO and I don't think there is anyway to edit the firmware file on the IPO's SD card.
If you want to dial 9 first you need a Short Code of 9N - Dial - N - Line Group 50 Main
If you want to dial without the 9 first then your Short Code would be ? - Dial - . - Line Group 50 Main
What is your application?
You could create multiple Hunt Groups each with a different extension number and have a single phone a member of each group. The phone would have only its extension number but would be a member of as many groups as you create, each with a unique extension number.
We did something similart to this for an insurance company once. All DIDs were directed to the same AA that would play the recording announcment but a module in the AA also collected the incoming dialed digits and because the last 4 digits of the DID were the same as the person's extension...
What IPO platform are you using? I have done this with a 500V2 and VM Pro. I set up a simple AA to answer every call, with a Generic action where the recording announcement is played, after that the call goes to a Transfer action that takes the caller to a Group. Is this not what you want or...
ALGO Communication Products makes a lot of good door phone products using SIP, analog station, or analog trunk interfaces. They also make a sweet video door phone.
I agree with @Richard10d, don't waste your time with something that probably won't work anyway. Just run a 25 pair along with two 4 pair cables as that is guaranteed to work with no issues at all.
To prove this you're going to have to connect a serial cable to the IPO, reset the passwords, and use System Status or Monitor to confirm what the IPO is outputting. Without doing that it will just be a he said, she said, between you and the Telco.
I had a problem similar to that a few years ago and found out the Line Redirection had been enabled on a couple of lines that did not appear on any set. Entering F#84 fixed the issue.
For what it's worth, I recently replaced a failed BCM50 with a CICS 6.1 and the 2 BST door phones that were connected to the BCM functioned fine with the CICS.
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