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yep, but just hoping someone knew where to get these things repaired.

Thanks Joe, but the problem is that they're hard to come by and expensive.

Has anyone ever experienced or knows how to fix these modules? I have several of them that died due to what appears to be a power circuit problem. They were working perfectly fine for almost 4 years but are now dropping out. No lights at all. When I plug the power supply into the back of the...

Thanks Tom i'll try that. the extensions range from 2000-7999

in all cases

yes Tom.

seems to work fine with twinned or forwarded calls but any call coming directly from the office keeps sending the main #.

what's even more strange, to me anyway, is that when i call a twinned divice, it now passes the CLI through, so i'm no longer getting the main office number.

yes, i can. i'll do it and have a look. Thank you!

it's possible that they did so that calling back from their missed call log would work. We are using "9" to access a trunk out. Someone else set this up originally.

we're in Connecticut, so 0N is operator assist and 011N is international

you're right, didn't see that until Tom asked for the ARS table and you confirmed it. Is Ns sufficient then? or do i need something else? and can i make this change w/o affecting outbound dialing during business hrs?

Sorry Tom I should have added that as well. Here it is: ARS CODE TELE# FEATURE LINE GRP [9] 11 911 Dial Emergency 1 911 911 Dial Emergency 1 xxxxxxxxxxx Ns2035557600 Dial 3K1 1 011N; 011N Dial 1 0N 0N Dial...

so the Carrier (at&t) just provisioned their side but i'm not getting the extension. i'm still only getting the main number. SC is: Code: 9N Feature: Dial Tele#: N Line Grp: 50:[9] Local: Force Acnt Code: Any ideas?

btw, i had a very good ale in London that was similar to your quote called "What the Foxes Hat" tastes great and sounds even better when ordering it after having a few pints.

yes, it looks like the carrier has to provision this feature. I emailed them and they set it up temporarily for me but i'm only getting the last four digits and only to certain numbers called. Thank you both for your help!

I have Mobile Twinning in use and even though I have the System check box turned on for "Send original calling party information for Mobile Twinning" The twinned mobile device is only receiving the CID for the Main office number. The CID isn't being blocked by the carrier because we get the CID...

Thanks for the head's up Sizbut, but it's an SEC requirement and compliance is forcing the issue.

Thank you so much for your input! Cheers Mate!

Yeah, that's what i'm coming to realise. i don't know why Avaya doesn't make this feature available. end users who want to use contactstore and voice recording for these industries here are going to be forced to use a 3rd party solution. In your opinion, how do you think the system will handle...