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If you have a Media Gateway (G430/G450) which must be there, because otherwise you couldn't get any phones registered, you can "insert" the "gateway-announcements" on V9 by executing "change media-gateway x" (where X is the Number of any Media Gateway) and writing this into the V9 slot (V9 is...

You don't need a VDN or a Vector for this: In the Hunt-Group on Page 2 there is a field named "First Announcement Extension". This is where you put the extension of your music announcement (Announcement-Type: integ-mus). In the second field, named "Delay (sec") you enter a "1". If somebody now...

Hi everyone, I have an issue where I want to know if this might be "works as designed". When an external number is calling an Avaya IP DECT R4 Handset of which the number is stored in the local phonebook, the name is not shown during the call. After the call the name is shown in the call-log. I...

Yes, and Avaya says that, this is "works as designed". I've opened a GRIP Request at Avaya. So, if anybody finds this, it is impossible!

Hello All, I have the following issue: I've activated "SAC/CF Override" on the Station form (Page 3) to have the ability to break through any call forward of the team-members. I also have the team-Buttons administered to this Station. All is working fine. If I log in an call center agent, then...

Hi auskar85... as far as I know a coverage path on an agent loginID only works if the agent is called directly. You could create a hunt-group with "ucd-mia" setting. MIA = Most Idle Agent. Additionally you can add a coverage path to the hunt group where you configure what to do if the call...

Of course they light doesn't stay on, because it's just a speed-dial button. If you put another "aux-work" button to the side car, this button will light up if the agent is in AUX.

Did you put the JPGs in subfolders on the UtilityServer? I've experienced problems on this, if the JPG is in the "custom" folder of the Utility Server 6.0.1. With 6.2 the JPG file is put into the root-folder and works again. Try (if possible) a "real" webserver and put the JPG in the root folder.

To make it easier for your users, you can add the telecommuting-access extension to the "abbreviated-dialing system" and label it. Then you can add this abbreviated-dialing entry as a button to the phones.

There is a FAC for this, but usually dialing only the FAC is just for analog phones. On IP Stations you need to configure a extension for telecommuting access: change telecommuting-access Page 1 of 1 TELECOMMUTING ACCESS...

Try "list trace tac xxx" (where xxx is the trunk-acces-code of the QSIG trunk) and you will see what the CM will get from the asterisk.

Usually the BCMS interval is set to "hourly". So you need to wait to the next hour to see all calls within this interval. You can set this to half-hour on system-parameters features on page 12 (BCMS/VuStats Measurement Interval: half-hour). Then you only have to wait until :00 or :30 ;)

Hi folks, for testing I've downloaded the CM 6.2 for VMWare. Now I want to connect a device (or maybe the one-X Communicator), but I don't have any mediagateway. Therefore I don't have any DSP resources. Do you know any available "virtual" DSP resources or maybe how to virtualize a...

Hi everyone, we do have a scenario where a CM is connected to an Integral 55. The "main"-system is the CM (5.2.1). We also have Agent LoginIDs on the CM which are logged in to the phones. If I dial the LoginID directly from an ACM phone, the display shows the agent-name with "Cfwrd", but no...

The ASA 5 with SP 5 didn't worked on my Windows 7. Since ASA 6 I used the Virtual XP. But as I mentioned before I'm now using ASA 6 directly on Windows 7. It work's fine.

Hello, I need to export greetings from an Avaya C3000 mailbox to wav files. This is because I need to create a new mailbox with the same greetings from an other existing mailbox. Thanks in advance.

Thank you... I knew about the group types, but I didn't checked it for that skill [blush] It really was set to ucd-mia, so I set it to ead-mia. thanks again.

Hello, I have 15 agents with different skill levels within the same skill. On of these agents has skill level 16 (the lowest). As far as I know should this agent only get acd calls if all other 14 agents aren't available. Actually I can see that this agents is getting calls while other agents...

You can add a skill for this. Add this skill to a agent loginID which is only for this case. Then add the following step to your vector . . . 20 goto step 30 if staffed-agents in skill 123 > 0 . . . 30 announcement 9999 31 goto step 21 32 stop This will effect, that the announcement 9999 will...

You could send the calls to a new VDN named after the option (e.g. "calling for an update"). This name will shop up in the display. I think that the first VDN must have "Allow VDN Override" activated, but I'm not sure.