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I have vmpro 9.11 with ipo 9.11 SIP trunks Ive had several issues so far with earlier 9.xx releases. Now, dial by name is dropping calls only when selected certain users. I hope I'm doing something wrong. example... dial # for dial by name I press # I spell 645#. "For niki, press 1" I press...

RESOLVED!!!! Thank you for all of your help out there!! I agree,IPGuru, 9.1 has been extremely problematic. I finally upgraded to 9.1.11 as suggested by Intigrant and IPGuru. the upgrade, alone, might have fixed the issue...but before I imported data, I tested and it was working. I...

Rebuilt server from scratch and I still have the same problem. Any other ideas? I'll play around with debug some more

Nevermind...thats not the problem. 8+ preferred is the same and is ok. Im going to rebuild the app server from scratch. I dont know what else to do.

THERE's the problem. R8+ vm preferred license...wrong one.RIGHT?

nevermind...I set password for voicemail in security settings. then set password in vmpro to match. R8+ Preferred edition license valid. Is that right?? R8+ for 9.1+ system?

Intigrant, Ive erased the security rights. Though, I dont see where to set a password for VMPro in security settings. Do I create a VM Pro service user?

I checked access rights and I made sure all have full permission. It is saving the files. Passwords are good Verbose trace...I've haven't traced on VMPRO..I'll try it. UPDATE: the voicemail Pro isn't routing the calls at all... VMPRO does not route calls. cannot leave messages. Once the call...

voicemail type type: voicemail pro I'll try the upgrade.

This was previously 9.1.6. I upgraded just to 9.1.7 to see if I got anything different. but nothing.

16:27:02 103963692mS CMCallEvt: CREATE CALL:16 (f19533f8) 16:27:02 103963692mS CMCallEvt: 0000000000000000 0.1116.0 -1 BaseEP: NEW CMEndpoint f1943440 TOTAL NOW=4 CALL_LIST=1 16:27:02 103963694mS CMLineRx: v=0 CMSetup Line: type=SIPLine 17 Call: lid=17 id=1115...

I did as you stated (start point leave, go to, Main number) and get the same result. Voicemail answers but I get silence. monitor on next reply

...it does show system name yes system status shows ports are in use. they are open and available licenses are valid. I double checked that one yes *17 does allow prompts to be heard...I can hear the wav file with a shortcode if pressed from extension. but if I set same shortcode as teh...

Thank Joe, I did. But it didn't help. Not sure what it could be.

...why would vmail be heard internally, but not on external calls? FYI, these are SIP trunks. URI for Voicemail modules is inbound group 30 / * * * None / authentication URI for normal inbound is group 20 / internal data x 3 None / authentication ICR for voicemail is group 30 ICR for calls...

I reboot the server. I restarted the service. but did not reboot the IP office. will try that now. Also, just fyi...when looking at the vm pro client, on the bottom Live Data, it shows no active voicemail sessions when I call the DIDs. But it shows a vm prt being used in status. when I access...

...main number menu prompts. For test, I created a module named "MainMenu". Recorded prompt,Main.WAV, using the phone extension. Created shortcode *93 / Voicemail Collect / "MainMenu" when I press *93 from extension, I hear the recorded greeting. When I call into the DID, the ICR destination...

I cut and pasted the number exactly as it is sent to the switch. Am I grabbing the number from the correct place? I made the URI lower as Pepp77 suggested and it uses it first. but now I get error 404 not found. I've used the same line number as the normal inbound calls in ICR but still no...

Thank you for the reply. Caller ID in trace shows as 15556667777@sip.ff.com Only enter the digits?

...#FCAF3E]20[/highlight] local uri,contact,display name: [highlight #FCE94F]internal data[/highlight] PAI: [highlight #FCE94F]none[/highlight] Incoming group: [highlight #FCE94F]30[/highlight] local uri,contact,display name: [highlight #FCE94F]*[/highlight] PAI: [highlight #FCE94F]*[/highlight]