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It's a MINUET.

Are there instructions on programming an ACD group on Norstar MICS system? I have a NAM

It is a NAM

I have one ACD group on a MICS Norstar system that was installed prior to me taking over the system. I need to add another ACD group on the same system. Is it possible and where are some on programming instructions on how to add another ACD group?

If I go under configuration/Telephony/Sets/Active Sets...it says it's online but it's in local mode.

Ok, got the new phone installed with the DN but it's stuck in local mode.

I am trying to replace a phone that is on a BCM200 switch. When I plug the new phone in, it's asking for a password and DN...I put the system password in that I use to log into my system and I put in the DN I am wanting to replace but it says DN already in use. Why would those pop up in the...

I have programmed the menu for callpilot using App builder and assigned an SDN with that application but the menu will not pick up. Does it have to a Phantom DN or an ACD? Can it be a DID?

I tried the forward to Voicemail, not luck. It says the party you have called is currently unavailable, then goes in the AA greeting. The DN I am using has an informational mailbox but it's not working.

It was setup previously that the customer could hit 2 keys, one was programmed for Call FWD, the other was an Autodial to VM. The extension that those buttons were on had voicemail setup so it worked great but somehow it got messed up and doesn't work for whatever reason. The DN that is being...

Is there a way 2 setup an extension or a voicemail extension so the customer can just hit a button or 2 so it plays alternate messages until it's manually undone?

I have an office that uses ACD/AA during the day. I have the times set to ring night message through greetings after hours. Occasionally the office closes early so what is the best solution to ring the night greeting or setup an after hours message to let callers know the office is closed?

What feature is it to look at the ACD backup station on Norstar MICS? I don't need the password just where to look. Thanks.

I have a CS1000 and getting complaints of not being able to transfer calls. It seems to be external and internal calls. Could it be something to do with the CISCO switches not having QoS on them?