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This worked perfectly. Thank you again for your help.

Thank you to both. I will try it and report back.

I am looking for some assistance with Merlin Magix 4 v7.0. Thanks in advance for the help. Problem description: Extension 237 receives calls intended to go to the attendant (ext 233 name: RICKLIE). When the call rings on ext 237, it displays "COVER FROM RICKLIE". I want to prevent those calls...

I figured out the problem. When you create the mailbox it does not give COS options but it gives you 4 types of boxes, AA being one of them. Thanks every one for your assistance.

Perhaps I have a different version of VM. it says merlin messaging on the pc card plugged into the system. These are the options I get when I enter the sys admin extension and 9. 1 system parameters 2 exensions 3 AA 5 sys security 8 backup/restore *# finish once I choose 2, I get: 1 dir...

I have the mailbox but I am not sure how to change the COS. the system does not prompt for COS setting when you enter the mailbox number.

I have DID's comming on PRI. The first DID (5123) is my main number and it should go to AA after 5 rings at the attendant phone. Call comes in, rings the phone as it is suppossed to, then when it reaches the voicemail system it transfers right back up to the attendant. it does not go to the AA...

I appreciate everyones help. I got it working bypassing the csu. Thanks again.

merlinman, I hate to say it but when I try to see the ERROR log or the PRI Info, I get nothing. I did the data gathering before checking the logs but they come up empty.

Question... Can I bypass the CSU and go straight from the smart jack to the 100D board? just in case the csu is causing the problem.

Tom, Yes, I did renum the boards and reconfig the PRI settings in the new slot

Thanks merlinman, I hope this helps. *********************************** WinSPM - Version 4.0 SYSTEM INVENTORY Location: *** Captured: 11/19/2006 11:37:00AM Carrier: 1 . Hardware Firmware Application Slot Board Type Vintage Vintage Vintage Serial Number 0 Processor: CKE4 01 1...

The provider is Cavalier (Virginia) This the PRI config (I don't have a printer attached to the laptop i'm using to config the system) * Slot: 10 (I swapped the 100D and 016S/L); card type: 100D; circuit type: PRI * ESF / B8ZS * Switch Type: 5ESS * Ntwk Svc: CallByCal

yes, I have followed those instruction already. One thing I am not too sure about is the cable going from the CSU DTE port to the 100D card. This is a custom made cable. What should the pinout be?

I hope some one can help me... System description: Merlin Legend Rel 7 V.10.0 - 2 cabinets cabinet 1: Procesor and 5 408-cards cabinet 2: 1 008-OPT card (w/8 VM ports), 3 408-cards, 1 016-S/L card and 1 100D-card Paradyne 3160 external CSU Problem: PRI does not come up. Red light on 100D board...