Merlin Legend Rel 7 V.10.0 ** Trouble connecting PRI

[mardotek]

I hope some one can help me...

System description:
Merlin Legend Rel 7 V.10.0 - 2 cabinets
cabinet 1: Procesor and 5 408-cards
cabinet 2: 1 008-OPT card (w/8 VM ports), 3 408-cards, 1 016-S/L card and 1 100D-card
Paradyne 3160 external CSU

Problem:
PRI does not come up. Red light on 100D board

Signal is good up to the CSU
I did the programing for both the PRI board and the extensions.
unable to call in or out.

 

[1043]

Did you follow this. A common mistake is the provider switch type. Should be CUSTOM AT&T not NI2

http://www.tek-tips.com/faqs.cfm?fid=3784

 

[mardotek]

yes, I have followed those instruction already.

One thing I am not too sure about is the cable going from the CSU DTE port to the 100D card. This is a custom made cable. What should the pinout be?

 

[merlinman]

OK, who is your provider?

We need to start there.

Also, print and post your PRI setup.

 

[mardotek]

The provider is Cavalier (Virginia)

This the PRI config (I don't have a printer attached to the laptop i'm using to config the system)

* Slot: 10 (I swapped the 100D and 016S/L); card type: 100D; circuit type: PRI
* ESF / B8ZS
* Switch Type: 5ESS
* Ntwk Svc: CallByCal

 

[merlinman]

We really need more info.

First off, when you print anything from SPM, you create a file.

So my suggestion is print the following:

PRI Info & the Error Log

Then, get them to a computer that you can use to post that info here.

 

[mardotek]

Thanks merlinman, I hope this helps.
***********************************

WinSPM - Version 4.0
SYSTEM INVENTORY
Location: ***
Captured: 11/19/2006 11:37:00AM
Carrier: 1 .
Hardware Firmware Application
Slot Board Type Vintage Vintage Vintage Serial Number
0 Processor: CKE4 01
1 4O8GLM-U 11 42 30
2 4O8GLM-U 11 42 30
3 4O8GLM-U 11 42 30
4 4O8GLM-U 11 42 27
5 4O8GLM-U 11 42 31

Carrier: 2 .
Hardware Firmware Application
Slot Board Type Vintage Vintage Vintage Serial Number
6 OO8OPT 53 11
7 4O8GLM-U 11 42 27
8 408 GS/LS-MLX 02 28
9 4O8GLM-U 11 42 25
10 100D 2B 90
11 O16TRR 50 11 19


WinSPM - Version 4.0
EVENT LOG
Location: Captured: 11/19/2006 11:54:59 AM
Site Name User Name Type Date Time
admin Error 5/3/2006 5:34:34 PM
Entry Text :Exception
Error Text :Access violation at address 0041 DE46 in module ‘WinSPM.exe’. Read of address 01 4262D0
Annotation
admin Error 5/24/2006 6:10:23 PM
Entry Text :Exception
Error Text :Access violation at address 00403280 in module ‘WinSPM.exe’. Read of address 01 98AFD7
Annotation
admin Error 11/17/2006 5:28:14 PM
Entry Text :Exception
Error Text ata transfer aborted!
Annotation
admin Error 11/17/2006 5:35:25 PM
Entry Text :Exception
Error Text :Key violation.
Annotation
admin Error 11/17/2006 6:29:41 PM
Entry Text :Exception
Error Text :ie_Dpen - device already open
Annotation
admin Error 11/18/2006 5:28:12 PM
Entry Text :Exception
Error Text :ie_Dpen - device already open
Annotation
admin Error 11/18/2006 6:21 :46 PM
Entry Text :Exception
Error Text :ie_Dpen - device already open
Annotation

 

[merlinman]

Well, we were looking for the ERROR log, not the EVENT log.

Also, if you could print PRI Info, not System Info, that would get us going.

 

[tdaugirdas]

Did you do a "board renumber" after switching the locations of the 100 DS1 with the 016 T/R module? If not - you need to do so - for the cards to be properly recognized in their new slot locations.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[mardotek]

Tom,
Yes, I did renum the boards and reconfig the PRI settings in the new slot

 

[mardotek]

Question...
Can I bypass the CSU and go straight from the smart jack to the 100D board? just in case the csu is causing the problem.

 

[tdaugirdas]

As far as I know you can. The requirement to use a CSU - I believe is outdated - but may be "required" by the carrier. I would double-check with Merlinman - this is his area of expertise.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[mardotek]

merlinman,
I hate to say it but when I try to see the ERROR log or the PRI Info, I get nothing. I did the data gathering before checking the logs but they come up empty.

 

[kwing112000]

Yes you can bypass the CSU for testing. It used to be the law that you needed one. I am not sure if that has changed but I always bypass it for testing when there is a problem.

 

[merlinman]

You should be able to see these things when you get to the PRINT part of the MENU.

 

[mardotek]

I appreciate everyones help. I got it working bypassing the csu.
Thanks again.

 

[merlinman]

GREAT !