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I fixed it by rebooting the Primary CM and interchanging to make the Primary Active. I also added a new CM account and updated into the SMGR inventory.

Is the synchronization issue related to the CM issue? The Secondary CM is now is Active and Primary is Standby. 1. In SMGR - Service - Inventory the setting as 2. Interchange the two CM show issue: 3. Summary status of two CH: sometimes standby shadowing off and duplication link is half.

Hi all, The system has been working for more than 3 years, but now the changes are not being updated. What should I check in this situation? Changes made on SMGR are not being sent to CM. Changes made on CM are not being reflected on SMGR On System Manager - Services - Inventory -...

Hi everyone, We have a Midsize 6.3 installed on the System Platform, with the installation date in October 2014. Before the expiration date, we renewed the Root CA for SMGR and SM. All the VMs are working as expected, except for Utility. IP phones still can load 46xxsettings and firmware from...

I checked using Web Manager then should be up to date. I find the way to get the change log on IPO Server Edition by follow this: - Login to https:IPOIPAddress:7071 - Go to Logs -> Download -> Create Archive -> wait for the system creates the log - Download the ipoffice_logs..gz file Then you...

Hi team, We have IPO Server Edition integrated with PMS app. The guest name and user right are changed through the Check-in and out commands sent by PMS. According to them, the commands were sent and successful response were received from IPO. However, on IPO Manager, Name was not updated. On...

Use FRI 0 - change to 0. I use this setting to restrict station to station call and it works.

Use AEFR: D/N/U FRI 0 Station to station call without a Station/ATT assistance FRI 1 Station to Station call with Station/ATT assistance FRI 2 Station to Trunk route access without a Station/ATT assistance FRI 3 Station to Trunk route with a Station/ATT assistance FRI 4 Trunk incoming call...

I checked Avaya support. There is a similar problem. https://support.avaya.com/public/index?page=content&id=SOLN296596&viewlocale=en_US According to Avaya: 1. PMS sent some PMS data that is not recognized by Avaya causing Avaya CM to tear down the link 1470 19:05:03.243 34 PMS ==>...

I used start and end time shown in "status mst" - assuming that that match with server clock but no idea why there's no output. Anyway, next time i'll expand the time range to cover the full duration.

The PMS link keeps UP and Down. In the log of MTA, below log is show. Any one has experience with this: 151 11:24:09.647 34 PMS ==> <<unrec_PMS>> ( 0,8) <<! <<! | 02 2e 0d 00 152 11:24:10.127 34 PMS ==> <<unrec_PMS>> ( 3,8) <<! <<! | 02 2e 0d 03...

@JefferP : Sorry. I missed one line of your post. I use "logc -t today MST | logmst > /tmp/msttrace.M" as trace analyzer is enable. then I got the mstttrace.M Run the "mta msttrace.M | imt > /tmp/trace" but it shows error

Hi all, Thank you so much for your support. @john3voltas: I followed your advice, print full day and I got the result: @JefferP : your command also get the log but It's raw data.

Yes, that's my typo. After my post, I edit and try again but also nothing. I reset mst. Create another one with correct format: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t 1009:1749-1009:1753 > /tmp/mstlogfile2.m But the generated file is also 1kb.

Enable MST trace for PMS message but when download the log file, It's empty, Is there any missing step to get it? 1.Disable MST and there is a messages out 2. Check list mst to check messages are generated 3. Putty to CM and enter command: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t...

When you deploy Server Edition, WebLM is included. Using the Host ID from this WebLM and LAC, you can activate and download license file from plds.avaya.com. For ASBCE. you can use either the Host ID of Server Edition WebLM or its own WebLM to activate the license. After activation on PLDS...

The problem is solved by deleting the extension. Only keep the user of the Agent.

The ACCS version is 7.1.0.3.20, and agents use Workplace 3.23.1.0 to make outbound calls. The problem is that when agents use Workplace to dial a call, after hanging up, the Agent Desktop cannot detect the call termination. As a result, it remains in a busy status and the Agent Desktop hangs...

Do you have any DT300 with 6 keys or a DT400 available? Alternatively, could you test with a working phone to determine if the issue is with the port or the phone itself? The DT300 is an old model that was also manufactured 10 years ago. I experienced the same issue and need to replace it until...

Did you change the phone? There might be a hardware issue. Try opening the phone and reconnecting the LCD cable.