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  1. telephonedoc

    PRI PROBLEM

    PRI was ordered Custom, ESF, B8ZS, 2-Way Combo, ISDN PRI, 23-B Channels, 1-D Channel, 5ESS, Glare Control-CO, Glare Resolution-Ascending, Digits Outpulse-3, Dynamic Call Allocation required-NO, Caller ID-Yes, Caller ID Name & Number Provided, Existing DID's - XXX-5900-5999 (Never Used), New...
  2. telephonedoc

    PRI PROBLEM

    Hopefully, someone may have some suggestions to this PRI problem - We have an AT&T/SBC Smart Trunk. Previously, the AT&T T1 had 33 Telephone Numbers coming into the T1 and each number came into a specific Extension (DNIS). On the new PRI, the Merlin Legend, acommodated 16 of the telephone...
  3. telephonedoc

    Outgoing calls on PRI

    When you get a busy signal on your end, does the called party get a ring? Test by calling your cell telephone from an extension on prem. Here is how the PRI Service provider was able to help. The PRI was ordered with Caller ID Name and Number. When they removed the NAME option on the PRI it...
  4. telephonedoc

    Legend Mail 007 Night Service

    Did not mean to confuse you. Only wanted to identify the only other place the Lines were assigned (Which was in the Night Group). After several trial and errors, found out that when the Lines are assigned to the QCC console, it will not allow you to assign them to any calling groups.
  5. telephonedoc

    Legend Mail 007 Night Service

    The lines or pool 70 are not assigned to 770. Customer did not want VM AA during the day. The 771 is the AA with COS 15. The lines are assigned in the Night Group Lines: 801-820. Other suggestions?
  6. telephonedoc

    Legend Mail 007 Night Service

    You're right, most customers use the Night AA immediately. In this situation, the Night button is pressed and a few extensions need to ring 5 rings then go to the Night AA. I assigned calling group 771 to overflow to 770 and changed the overflow parameters. However, the calling group 771, in...
  7. telephonedoc

    Legend Mail 007 Night Service

    Main console is set up as QCC (with Lines 801-820). I appreciate your assistance on setting the Night Auto-Attendant to work as follows: When the Night Button is pressed, extensions 100, 101, 131, and 136 to ring immediately and after 5 rings for the Night Auto Attendant to answer. Presently...
  8. telephonedoc

    Next release of magix

    I just wish the 44XX sets would automatically come with the telephone stands, like the ATL's or MLX sets. A customer with a new Magix System 3.0, ordered 50 sets, combination of 4424's, 4412's and 4406's. When I was on site for the implementation, he inquired why we had not put the stands on...
  9. telephonedoc

    Merlin Messaging 3.0 Night Service on DELAY

    Thank you for all your help. It works! I was testing back and forth with the console Ext. 110 as the Auto-Attendant and then Adjunct 7300 as the Auto-Attendant. It worked when I assigned the Calling Group 771 as the Auto-Attendant. I thought I had to put the 771 in the Group Cover for the...
  10. telephonedoc

    Merlin Messaging 3.0 Night Service on DELAY

    Customer needs to press the Night Button, then for Extensions 113, 123 to Ring about 5 Rings then to go to the Auto-Attendant. The console is ext. 110. Extensions 113 & 123 are identified in Night Stations Group. When I program the Night DGCG to 770, the Auto-Attendant answers immediately and...
  11. telephonedoc

    Merlin Messaging

    Two things to check: In the telephone system, Did you set the lines/trunks, reliable disconnect to Yes? and Did you identify the Voice Mail Ports in Extensions - To Rotary Enable? Hope this helps.
  12. telephonedoc

    Upgrade a Merlin Legend 6.2 to a Magix 3.0

    I have a customer that has purchased a 100DCD module to connect to a new location (Magix 3.0) via a point to point. In order for the CSU/DSU to work the customer also had to purchase a 3.0 Upgrade card. He has asked me to upgrade the system and program it. If someone could please help me with...
  13. telephonedoc

    Programming assistance on an all data T1 PtoP between ML 7.0 & Magix 3

    Thank you in advance for your assistance. A PtoP was ordered all data, no voice, no clock. Each location will get a 100DCD card. There is an existing Merlin Legend 7.0 that I need to connect with the new Merlin Magix 3.0. I need to split the PtoP into 10 Voice Channels and the rest for data...

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