Merlin Messaging 3.0 Night Service on DELAY 1

[telephonedoc]

Customer needs to press the Night Button, then for Extensions 113, 123 to Ring about 5 Rings then to go to the Auto-Attendant.
The console is ext. 110. Extensions 113 & 123 are identified in Night Stations Group. When I program the Night DGCG to 770, the Auto-Attendant answers immediately and the X113 & 123 DO NOT ring. When the DGCG is set to 771 (which is programmed to overflow to DGC group 770, with overflow threshold to 99, Overflow Threshold (time) to 30 and Lines 801-807 assigned in the 771 group) the X113 and 123 DO Ring. After the 6 to 7 Rings we hear the "Please Wait", then the caller hears 7 more rings then the Auto-Attendant answers. I've tried making the 110 the Auto-Attendant and assigned a Do Not Disturb Button. I've tried using a phantom 7300 as the Auto-Attendant with the lines assigned. Still can not get it to work. I do appreciate any assistance. Thank you

 

[TouchToneTommy]

It sounds like you have it programmed correctly; Lines assigned to 771, overflowing to 770 on a 30 second delay, and the night extensions assigned as night stations with the lines assigned.

That being said, I'm not sure where the "please wait" recording is coming from! It should just roll to the auto attendant as always. Do you have a mailbox 771 assigned as an autoattendant? Without a phone?

 

[merlinman]

Sounds to me like the "Please Wait" may be coming from a "TOUCH TONE GATE"???

Maybe?

 

[Naperguy1]

Telephonedoc -

I concur with TTT! I have done that in the past and it has worked flawlessly. Make sure 771 is an AA mailbox and that should work.

Naperguy1

 

[telephonedoc]

Thank you for all your help. It works! I was testing back and forth with the console Ext. 110 as the Auto-Attendant and then Adjunct 7300 as the Auto-Attendant. It worked when I assigned the Calling Group 771 as the Auto-Attendant. I thought I had to put the 771 in the Group Cover for the Voice Mail, however, the Magix would not accept it. Again, thank you all. Hope this infor will benefit someone else.