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Planetmaker, thank you for your input. BTW, are you Magrathean? :) Most of our extensions also use hunt groups and incoming calls eventually end up getting picked up, but there are certain extensions that are never forwarded (higher managerial ranks). Calls to such extensions with users logged...

I'll look into this whole VM setup, it's about time my company starts using VM... i know a few people who are dead tired of taking messages. :)

Thank you both for your input. There's no VM functionality in place, so I'll have to implement it. All the better, I've always wondered how come we don't use it... :) @pndscm: you've given me a lot of material to cover, i'll look into all your suggestions and make the best of it @iptuser: I...

Hello there! A lot of experienced folks around here, so let me try another problem on you... :) When user is not logged in his phone, whoever tries to call that particular extension will get what seems to be called a "fast busy" (cisco term, I believe). This is not a welcome outcome for my...

It works! :) I've already managed to update some users by using BAT, but placing a mask on route patterns did the job once the CM service was restarted. Yes, we have quite a few route patterns, but nowhere near as many as we do phones. :) Much appreciated, fellas!

Ahem something strange is going on with this forum... Here's my real post: @phnechic: yes, we are using extension mobility. it comes in handy because people are being moved around the building almost on daily basis. this enables us to at least have the phones stay in place :) @whykap: yes...

Hello! I appreciate the quick response. This thing just fell into my lap because I've got ccna, I have no previous experience with CM so please bear with me :) If this is the only way to go about it, one phone at a time, we'll bite the bullet and do it. What would this external mask look...

I found the external mask, it is possible to update it by using BAT but now I have a different issue... BAT is unable to update external mask field on shared numbers. ALL our extensions are shared numbers, being shared between an user device profile and a phone profile (SEPxxxxxx). Why is this...

Hello! I appreciate the quick response. This thing just fell into my lap because I've got ccna, I have no previous experience with CM so please bear with me :) If this is the only way to go about it, one phone at a time, we'll bite the bullet and do it. What would this external mask look...

Hello there! My company uses a CM4.1 setup with 200+ phones. I don't quite know how to describe my issue so I'll describe it the best I can. :) Our Telco has provided us with a range of numbers, xxxx-100 to xxxx-400. xxxx-100 is the receptionist number, but all extensions are also reachable...

Hello there! A noob here, just getting started in Services 3.0... I guess I'll be around a lot, so here's a question to get my feet wet. :) I have no access to Sharepoint Designer, Office2k7 or InfoPath. VS2005 could be obtained, if absolutely necessary. Is there a way to have a regular asp...