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Thanks for that Belvedere. I did go through all of the extensions and trunk routes to confirm or switch on the SMDR for incoming call options. Most of the extension were already set up that way and all the trunks were. Still no Incoming call data showing up on the Call Accounting server...

There is outgoing call information getting sent to our Call accounting pc and the hotel housekeeping folks can use the room phones to change room status in the Property management system. So it is transmitting some data, just seems to not be the incoming call data. Thanks. jesse

I work in IT so am not really a phone guy but have some expereince on our Neax 2000 IPS PBX. We are using ProfitWatch as our Call accounting software and it is configured to recieve and process incoming call data that our PBX sends. Problem is it doesnt appear our PBX is sending the incoming...

Hey Mercury that did the trick!! Thanks a bunch. She has no idea how she changed that setting, but I can just imagine a board receptionist flipping through settings randomly selecting things. Thanks again for your help. jesse

Hi there all, thanks in advance for taking the time to read this. I work in IT and one of our duties is supporting the PBX. We have a NEAX 2000 IPS. I have a user who discovered that all calls originating from an outside source and that get transferred from the auto attendant go straight to...