Search results for query: *

I would, but I have too many outside sales reps that use our vm system that are completely dissatisfied. This seems like such a simple and obvious needed option. If anyone else has any other options please let us know.. Thanks

How would I program a button on a DTR-32d phone to be a DSS button for a specific extension. I am trying to do this so that my Supervisor can see when an employee is on the phone (solid red) or DND (flshing red) Thanks once again..

Is it possible for the supervisor of my ACD to have full view of her employees on her Dterm DTR-32D? I would like her to be able to see on her PHONE the agents ACD line along with there EXT. I would like for the ACD line to show a solid red when on a ACD call and blinking when not accepting...

Does any one know how to connect our Supervisor to the Call Center Worx MIS software, other than using PC Anywhere. The software was purchased from NEC as a complete bundle with all there server parts and accessories. Thanks for any help.

Is NEC this difficult on most issues? On both of our previous systems, it was never this hard. Is the IPK system better?

Does anyone else constantly have problems with the AD-64 Voice Mail having too many prompts when listening to VM? Since we have implemented this system almost everyone says that it takes twice as long to listen to all their vm.. Some examples include: 1) When you first log into your mail box...

In regard to the ACD line supression... Is there a way to at least have the dterm dtr-16d phone automatically select the ext line that is programmed on the phone so that it automatically selects the line. It is very annoying to have to select the line each time you pick the handset up.. Thanks...

how would I go about making sure that they are programed right? I think they are just setup as line keys on the phone. Thanks again

On one of our manager’s phones, she needs to see each of her employees phone on her DTR-32D phone. The problem that we are running into is that she cannot tell when one of her employees is on the line, or if the line has been placed in DND. Is there not a way to make a difference in her buttons...

We have a NEC IPS 2000 with a separate call center worx ACD server package. Do each of my 10 agents that log onto the ACD have to have very unique phones? Well what I mean, is that my vendor told me that they have to have a separate ACD line on there phone that would only allow incoming ACD...