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Hi TWM, very kind of you to help. You answered all my questions - thank you. Can you suggest an interface (small as co. does not want to spend much) that is a nortel product that will work as an interface on the far end to hook up to the cisco that will allow the agents to plug in to. The...

We are planning to utilize our opt 11 in conjunction with cisco locally and on the far end. Is it possible to use a cisco voip phone on the far end (few users)rather than purchasing a new telco switch and still have the symposium track those agents? Also will the ip card allow for the i2004 soft...

Under General Administration, General Options I do not see anything for that. The following is seen under features but I cannot actually select them.Please tell me where to define the *. Thank you. Disk To Disk Backup Meridian ACCESS Integrated...

As always John, thank you. I like your quick fix with defining the pause in MM but its better if I learn the better way.I am scared to do anything with acds as a result of the symposium and my lack of knowledge.I guess I dont need to worry about symposium as long as the phone isnt acquired on...

thank you for answering. what is spre? excuse my igorance.

hi again,the MM doesnt allow for a comma to be put in. Is there some other symbol used for "wait." thank you

Hi, I find this sight to be very helpful. It has great free manuals. www.pbxtechsupport.com/manuals/. Hope this helps you. Take care

Hi,how do I put in a long distance number with CL that needs an authorization code? When I add the code on to the long distance number I get nothing, not even dead air. When I dont I get the tone to enter a auth code including when I try the line from an outside phone. 91xxx-xxxx123.Any ideas...

Thats so cool.Thank you.

Actually I am at home and just had a thought.I can make a phantom number have menu id 3 forward to that number then set up under the phantom number the two extra menu items.Does this sound correct? Thank you and I appreciate this forum so much.

Hi all,I need to do the following on MM. Press 1 do something, press 2 do something,press 3 go to another greeting that then offers 2 menu choices. I know how to do the usual with 1 greeting with menu items. The part I am not sure of is how to go off of menu item 3 to another greeting that then...

hi again,today my boss proposed something bizzare;interconnecting a mitel phone with the meridian (without a mitel switch!).has anyone ever heard of this? seems to me cant be done especially when the symposium gets wind of it.what do you think.also dont believe there can be billing.he wants this...

Hi, we are planning to upgrade to voip and will be putting in an ip card. I am worried the change could bring symposium down or will it be ok as long as I provision first? Thank you in advance for any advice.

sure enough it wasnt there. i changed it and will try when i get in to work tomorrow. i appreciate your help.

Thank you. I will check and see if it is in.

Hi all,for some reason on a 3903 when pushing the call forward button it will not allow external calling, (ie wont allow 9 to be dialled). I configured the phone the same as I did the others in the dept (theirs work) and do not know what I am missing. I checked the meridian mail and that seems...

Thank you so much Arch; changing the CLS from ADD to TDD did the trick. I appreciate you time. Thank you also to mluckie1.

Thank you for replying. No, neither one has that; they do have RTDD. The CLS's of the 2 are seen below.The first one listed is the one working properly: CLS CTD FBD WTA LPR MTD FND HTA ADD HFD MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA...

Good morning Can anyone shed some light on why a 2616 might not be showing a caller's information on the telephone screen until after the call is picked up? I have compared the translations to that of a correctly working 2616 and cannot find a difference. Also, do I need to worry about changing...

great thank you soooo much.