New voip install 2

[tellyteck]

We are planning to utilize our opt 11 in conjunction with cisco locally and on the far end. Is it possible to use a cisco voip phone on the far end (few users)rather than purchasing a new telco switch and still have the symposium track those agents? Also will the ip card allow for the i2004 soft phones? Are there also physical voip phones that can also be used with voip? Thank you in advance for any help.

 

[TheWorkingMan]

Well your post is somewhat confusing. First thing about using Crisco phones to be controlled by Symposium??? NO! Not going to work. Next question about soft phone. The i2004 is not a soft phone that is the i2050. The 2004 is a physical phone set. But yes the MC or ITG card will support all internet(i)phones. If I missed what you are tring to ask, forgive me, just re-post. I will try to help.

TWM

 

[tellyteck]

Hi TWM, very kind of you to help. You answered all my questions - thank you. Can you suggest an interface (small as co. does not want to spend much) that is a nortel product that will work as an interface on the far end to hook up to the cisco that will allow the agents to plug in to. The current situation is: local end -
400 people call center in Calgary
symposium to meridian; meridian to telco, paying for heaps of 1-800 lines and DIDs

far end -
switch we are borrowing which is being taken out in May
30 remote dial in agents in Dallas, paying high American long distance charges

Also we have:
6 PRIs only being used for data independent of phone system, ciscos on local and far end

Where we want to go to:
Dallas agents utilize PRI's via VOIP phones

My initial idea was to just put another opt on far end but boss doesnt want to do that. I am stuck with wondering what to do. I need help. I know how to VOIP enable the local end and interconnect with local end opt 11 and cisco 3750. What I dont know is how to do the far end. What would you suggest? Perhaps is the i2005 the solution? Could it just be installed on a PC which then utilizes the pri's,comes into cisco and hits the meridian on the local end. Will that work. Thank you so much - I need some direction and am responsible for the VOIP implementation. Absolutely any suggestions are very much appreciated.AJK

 

[TheWorkingMan]

You may want to look into the Succession line of pruducts from Nortel. You could use a Branch office for the remote site. This would require new Nortel phone sets. I cannot think of any Nortel product the can use the Cisco phone. If you want to stay Nortel, I would go with the Succession Branch Office. This will allow you to do the VoIP and you can use the Symposium on the main site. You would only have to reg. your phone to the main site.
I think this may be the best solution!!

TWM

 

[spanton]

tellyteck,
How is the two office connected now? You can also take a look a Nortel contivity solution, I currently use it to power 8 I2004 phoneset programmed as ACD agent in Lincoln, NE. My setup is as followed:

81c--->ITG-->Contivity-->Internet--->Contivity--->BPS-->I2004

The reason I ask about your curent site connection is if you currently have data T1's connecting the site you can ride those T1's but you would have to check the current bandwidth utilization report on those T1's before going that route.

 

[tellyteck1]

Thank you workingMan and Spanton. As ridiculous as this sounds no one apparently knows whats on the far end, all I have been told is its being pulled out.As far as current routing to the far end with telco its done through either the PSTN or 1-800's. All I know is that I am pro-nortel and the IT dept almost got the funding for mitel to be put inbetween (sort of like honda engine in ford truck-wouldnt have worked anyway with the symposium). I wanted succession as I am familiar with it from working with the DMS250/300/Passports.Meridian is new to me.The boss does not want anything on the far side. I need to come up with an idea at the cheapest cost so succession runs about 70,000 which is apparently too much. Wont the idea work - ip enable near end, route through cisco to far end cisco, install nortel 2050 on far end pc's? I think this is the cheapest option.On the DMS250's I often did OMSHOWS to get stats on the trunks but I guess I will have to get our cx company to tell me the useage.Any advice on the cheapest way to make VOIP work is appreciated. Thank you both very much.AJK

 

[TheWorkingMan]

Like Spanton stated you could use the VPN to connect using any type of Nortel IP set. If you want you could use the softphone (I2050) or a real phone set like a I2004. This would do away with the need of telephony equip. at the far end.

TWM

 

[tellyteck1]

Hi TWM and Spanton, thank you for your help. I looked into upgrading to succession which is what I wanted because I come from a DMS/passport background (dont know much about meridian) but the boss doesnt want that because of the expense. Wont we have to upgrade to succession in order to use the pkg NTDU41DB? Cant a person just QSIG enable, install the ITG card and run an ethernet to the dax and jumper off the dax to the cisco and install software on the pcs at the far end (as the cheapest solution).I have the interconnect info for the cisco and meridian. I need the grass roots minimum to voip enable. Please help if you can. BTW we have all patches required, an option 11, release 25 and an expansion cabinet.Thank you for your help.AJK