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I have a user on 11.0.4.1.6 build 1, They are having a problem with greetings updating for users and groups. When I go to \opt\vmpro\Greetings\ I see a bunch of files with 'username_1_$.wav' and another for the same individual identical except for the '$'. Are these just the replaced files, and...

I have a customer that has a CS1000MG with 5 VGMC cards in it. They lost power the other day and when the system came up, we had to re-sync the node. Everything came up except one MC-32 card does not show up in UCM as an Element. In LD 32 you can stat it and all trunks are IDLE, in LD 117 it...

That will work, Thanks. I just wanted to make sure there wasn't an already built in option in IP Office. Maybe a future release will have it. Thanks again

I have set up System Monitor to capture log files on a customer site. I have it set hourly to aide in locating issues when they call. Is there anyway that I can set this up to automatically delete files after a specified time? I'd like to set this up for multiple customers, but I don't want to...

We have our remote users using AC 420HD phones registering through our Mediant 2600 SBC's and then to our ININ PBX. We put a generic certificate on the phones and my Network Team made a Microsoft cert for the SBC. You need to make sure you have far-end user(FEU) licenses on your SBC to allow the...

They are constantly changing their number with each call in to our call center. Sure don't want to blacklist a valid customer, just not good for business.

The call we get are all the same call,however when these people are spoofing their caller id to a different number each time they call in, it's bad practice to try to blacklist the numbers since we get 5K+ calls a day into a call center. Some of the spoofed caller ids are from valid customers...

I guess I shouldn't have said fraud in so much as they claim they can help prevent the large number of robocalls we are recieving

I guess I shouldn't have said fraud in so much as they claim they can help prevent the large number of robocalls we are recieving

I guess I shouldn't have said fraud in so much as they claim they can help prevent the large number of robocalls we are recieving

I guess I shouldn't have said fraud in so much as they claim they can help prevent the large number of robocalls we are recieving

I guess I shouldn't have said fraud in so much as they claim they can help prevent the large number of robocalls we are recieving

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

We had a call get stuck in a loop with CallPilot instead of queuing to an available agent. There were plenty available at the time of the call. Just trying to figure out where to look to stop this in the future 13:28:04 Local Call Arrived RTE: Internal Route TRK: 0 CDN: XXXX DNIS...

If my CallPilot is in a workgroup, can I have my CallPilot Reporter server be part of the domain, or does it also have to be a workgroup server?

It seems this is one of the questions used on every exam, but everyone I talk to that has taken the course says the instructor never brings this up. I guess the next install I do, I will test by unplugging a phone. I just hate the way the Shoretel exam never tells you what you actually scored in...