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  1. nfstroll

    Avaya CMS RTA refresh rate

    There should be a config file, and you should be able to use a line editor (VI for example) to change the refresh rate once you find it.
  2. nfstroll

    Computation of expected wait times using Call Center Elite

    You should be able to write EWT steps in your vector, i.e, .. 8 goto step 11 if EWT skill 1st > 180 9 goto step 13 if EWT skill 1st > 240 10 goto step 20 unconditionally 11 annct xxxxxx1 (your EWT is greater than 3 minutes) 12 goto step 20 uncon 13 annct xxxxxx2 (your EWT is...
  3. nfstroll

    5 digit dialing through Magix

    reggielfreith - just remember this can be a risky configuration. If the tie lines are cut OR if you have a pbx problem, the remote sites can't make calls unless they also have their own local trunks. I work for a large company that is in the process of removing this kind of hub and spoke...
  4. nfstroll

    Night Service turning itself OFF?

    There is a way to program night service permanently so power problems don't turn it off. It can be programmed to start at 12:01 am and stop at 12:00 am so in essence it is on 24 hours a day. Since it's part of the system programming, power outages won't affect it.

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