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Customer states their phone sets show the correct time on IP Office, 5410 sets, but when they retrieve voicemails the time for the VMs are 45 minutes off. Any suggestions? I have talked to Catalyst Tech Support about the System Status Application time showing a different time than the VMPro...

Customer has a Partner ACS and wants to do the following: Take the incoming call, then conference the call to an 800 number. Once they conference the call to an 800 number they want to drop their self out of the call and leave the caller connected to the 800 number. I have never heard of such...

When you say "manual recordings are not setup to go to her mailbox" are you saying there is a way without Contact Store to get the recorded messages to her email inbox?

Thanks for the replies. I talked with support and they suggested Contact Store for this customer. Or, I can get into the VM file and pull the files to convert.

The user states the recorded call is not going to her email like normal voicemails do. What do you suggest?

Besides the voicemail to email option is there another way to retrieve the recorded call and open it perse in Windows Media Player or in a file format?

In IPO 6..2.23 the user is able to enter *55 to Record Call and is able to retrieve from her own extension. Her inquiry is "Can this recording be sent to her email in a .WAV file or access it otherwise than just from her actual extension?

From the customer: "Some of the people here are complaining that when they are talking to a member on the phone they get what I call an echo. (they can hear their own voices on the line a moment after they talk) The echo talks over the person on the other end making it hard to hear them...

Yes...from the information I was provided it is only on a few extensions

The trunks are not analog. The incoming trunk lines are associated through a PRI. The trunk lines are being fed from an offsite location through the customers fiber. This fiber is pushed out to their current business location to drop off the trunks into the IPO.

Does anyone have a suggestion regarding "echoing" on digital 5400 series phone sets? Customer states a few phones are reporting this echo problem. When customer takes inbound call and says something it is being repeated while the inbound caller is talking. Would this be a matter of a firmware...

I have two extensions on digital sets that allow users to HOTDESK. These two extensions have started to randomly logout the user. The user is set up for mobile twinning when logged in. I have changed the IDLE login to be 99999 seconds but it is still logging the two users out. There are other...