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Wow, this is a bit confusing for me. I have attached our trunk information. It sounds like from your instructions you are walking me through adding this as a button on a phone. Is that correct? I really need it on a port on a phone system card. I apologize if you are saying that and Im not...

Alright, awesome! I think you have helped me before and you need to know, I just know enough to be dangerous. I have attached my dial plan. How do I know what line to assign? http://files.engineering.com/getfile.aspx?folder=a6b48d92-61e2-47cf-b83a-54dedce0cd05&file=SYSTEM_DIAL_PLAN.txt

sorry, merlin magix....

Hi! I'm looking for help with a port on my "telephone sets" card. It has a dial tone outside of the phone system but when I dial out it gives me a "number cannot be completed as dialed". I am needing/wanting to use this port for a backup alarm system line not using a nine. Is it possible to...

Totally makes sense. Thank you. I get it now. I let others confuse me. I so appreciate your help.

this is awesome and I thought I responded before now. Thank you. One thing I need clarification about. Do I need to complete an entry for each of the dids i am trying to forward to another extension? I am assuming yes. I don't understand why there isn't an entry number for each did we...

ok, i have them. We have numbers from 6710 to 6749. How do i add entries to the routing tables to send incoming did's to different extensions? Thanks! example 6744 did (ext 144) to 194 extension

Ok got it. I will start doing that. Thanks. I will probably reach out again when I have to setup the new DID extensions. Thanks again.

Do you know if there is a DID report of some kind? This system was setup so long ago I am having trouble finding our list of dids.

Ok, I will see if I can find this. Thank you so much for all your help!

Thank you so much!!! you are a life saver! that worked. Now, hopefully the last thing I have to bug you with is DID numbers. The same extensions listed above would like DID numbers. How do I assign those? I have never spent any time working with DID numbers before.

Yeh! I got it! Thank you. I apologize my ignorance. Attached is the dial plan, I wish it made sense to me. :) I need to add 4 extensions 179, 148, 194, 199 that were phantom voicemail boxes to be actual extensions. How can I do...

Ok, i have tried reprinting the dial plan and several other reports and have searched the whole drive but find no new print.txt. I see old reports. It looks like it stopped printing these back in 2013 for some reason or I am doing something wrong. Just to be sure, I am going to view/notes and...

If I try and print, it says its printing but because we don't have a printer attached to this computer nothing happens. I have been going out to the folder under avaya and checking for new print jobs but nothing is there. I have also tried saving to file but nothing shows up. I have been able...

it is a direct connect. I don't actually see a dial plan but instead other reports that are from 2 years ago, i attached below. I just have no idea how they printed them since i have tried many...

Ok, I tried printing the dial plan but when I navigated to the file location the print file has zero bytes. I did find other reports that were printed back in 2014 (the last time someone who knew what they were doing worked on our system). I just don't understand how they got the plan to...

still doesn't work, i tried what you wrote but it keeps beeping and not taking the second extension. I tried also printing the dial plan to file and there is nothing in it. I wonder if that is even possible. This pc isn't hooked to a printer, unfortunately.

ok, merlinman, now i have another issue. i also am trying to reassign extension numbers. I read back on an 04 post that stated i just need to go into the standard spm area, choose to sys renumber, single, type in my old extension and my new extension. When i do this i get a beep from my...

Thank you so much. Based on your suggestion I did try it with the 1 again. I swear we tested it with the 1 a week or so ago and it didn't work but it worked today! So weird, because it looks like it shouldn't. The saved number, with the 1 added, actually truncates two of the phone's numbers...

I have tried it both ways with the forward button but it doesn't work. We can dial out without the 1 when dialing normally.