I work for a small company which still uses the Merlin Legend system with Winspm software. Bare in mind I was given this project and know very little about this system, sorry. So far, I have been successful at programming our phone forward buttons to call local numbers but I am trying to setup forward buttons to be able to call out to long distance numbers. Our transfer buttons and pre programmed auto dial buttons dial out to long distance just fine. But, I press the forward button, type in a 9 to get out of the system and type in a 10 digit number (ex 93126645533) and press the # key. The number saves but is truncated by the last number (ex 9312664553). It looks like it only saves 10 digits and not 11. Therefore it will not dial out. I know there has to be a super simple setting to change that I am not finding. All Merlin phone programming hand books say i should be able to do it if the right authorization has been given. I feel like I have. Any help would be greatly appreciated. I have read some of the forums on here but nothing seems to match my situation exactly. Thanks.
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Avaya Merlin Magix system
- Thread starter casetter
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TouchToneTommy
Vendor
It would actually be helpful to also print your System Setup, but, I think I've got it for you....
Renumber Adjunct 179 to 7387
Renumber Adjunct 148 to 7383
Renumber Extension 194 to 7142
Renumber Extension 199 to 7145
Now you have freed up those numbers to be reused, and you can then assign them to an actual phone on a desk.
Use the Standard SPM again,
SysRenumber
Single
Extensions or Adjuncts (depending on what the number is currently assigned to)
Enter Old Extension Number
Enter New Extension Number
Renumber Adjunct 179 to 7387
Renumber Adjunct 148 to 7383
Renumber Extension 194 to 7142
Renumber Extension 199 to 7145
Now you have freed up those numbers to be reused, and you can then assign them to an actual phone on a desk.
Use the Standard SPM again,
SysRenumber
Single
Extensions or Adjuncts (depending on what the number is currently assigned to)
Enter Old Extension Number
Enter New Extension Number
- Thread starter
- #22
Thank you so much!!! you are a life saver! that worked.
Now, hopefully the last thing I have to bug you with is DID numbers. The same extensions listed above would like DID numbers. How do I assign those? I have never spent any time working with DID numbers before.
Now, hopefully the last thing I have to bug you with is DID numbers. The same extensions listed above would like DID numbers. How do I assign those? I have never spent any time working with DID numbers before.
TouchToneTommy
Vendor
You're going to need to find out what your "block" of DID numbers is. It appears, from the 1st file that you posted, that your DID numbers match the last 2 digits of your extension numbers, as the last entry in the table says to receive 4 digits from the phone company, delete the first 2 digits, and add a 1 in front of them to match the target extension.
If your DID numbers are 309-XXX-ABCD, the phone company will send you the digits ABCD, and your Magix will route the call to Ext. 1CD. ie, the DID for Ext. 179 will be 309-XXX-XX79
If your DID numbers are 309-XXX-ABCD, the phone company will send you the digits ABCD, and your Magix will route the call to Ext. 1CD. ie, the DID for Ext. 179 will be 309-XXX-XX79
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- #24
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- #25
TouchToneTommy
Vendor
There's no report on the system that can tell you what numbers the phone company is providing to you. Do you know ANY of your DID's and where they ring?
Again, it appears that you have DID's where the last 2 digits match extension numbers in the 100 range
Let's say you have a DID of 309-555-0023, and you find that it rings to Ext. 123. You would start dialing for dollars by calling 309-555-0001 and see if it rings Ext. 101, call 309-555-0010 and see if it rings Ext. 110, keep going until you start getting wrong numbers or telephone company recordings. Once you know the upper and lower numbers in your DID block, you can either renumber extensions to match the DID's, or add entries to the routing table to send incoming DID's to different extenions.
Again, it appears that you have DID's where the last 2 digits match extension numbers in the 100 range
Let's say you have a DID of 309-555-0023, and you find that it rings to Ext. 123. You would start dialing for dollars by calling 309-555-0001 and see if it rings Ext. 101, call 309-555-0010 and see if it rings Ext. 110, keep going until you start getting wrong numbers or telephone company recordings. Once you know the upper and lower numbers in your DID block, you can either renumber extensions to match the DID's, or add entries to the routing table to send incoming DID's to different extenions.
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- #27
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- #28
TouchToneTommy
Vendor
Print your PRI Information report again, so that you have the most recent, in case it is different from the one you posted that was printed in 2014
Towards the bottom, you will see "Dial Plan Routing Table"
Look at Entry 10,
It says that you will receive 4 digits from the phone company (Expected Digits)
When you receive 6789 (Pattern to Match)
Remove all 4 digits (Digits to Delete - this is a quantity of digits, and it removes them starting from the left)
Route the call to Ext. 236 (Digits to Add - if you are not deleting ALL of the digits above, these digits would be added to the FRONT of what's left after the deletion)
Look at Entry 15
Expect to receive 4 digits, they didn't match anything else up to this entry, so remove the first 2 digits, and add a 1 in front of what's left. This would make 6744 go to 144
You want to add Entry 9
Network Service: Any Service
Expected Digits: 4
Pattern to Match: 6744
Digits to Delete: 4
Digits to Add: 194
I don't have a Magix in front of me to give you the procedure, but....
You're going to do this through Standard SPM: LinesTrunks -> PRI -> Incoming Call Routing ->
Then you will select the parameter to change, you will see the current setting, back space out and enter the new value, or select the item if there are choices, then press Enter.
Towards the bottom, you will see "Dial Plan Routing Table"
Code:
A Dial Plan Routing Table
A Entry Number: 0 1 2 3
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:
A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:
A Entry Number: 8 9 10 11
A NtwkServ: Any service Any service
A Expected Digits: 0 0 4 4
A Pattern to Match: 6789 4343
A Digits to Delete: 0 0 4 4
A Digits to Add: 236 336
A Entry Number: 12 13 14 15
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 4 4 4 4
A Pattern to Match: 4336 6798 6799
A Digits to Delete: 1 4 4 2
A Digits to Add: 336 236 1Look at Entry 10,
It says that you will receive 4 digits from the phone company (Expected Digits)
When you receive 6789 (Pattern to Match)
Remove all 4 digits (Digits to Delete - this is a quantity of digits, and it removes them starting from the left)
Route the call to Ext. 236 (Digits to Add - if you are not deleting ALL of the digits above, these digits would be added to the FRONT of what's left after the deletion)
Look at Entry 15
Expect to receive 4 digits, they didn't match anything else up to this entry, so remove the first 2 digits, and add a 1 in front of what's left. This would make 6744 go to 144
You want to add Entry 9
Network Service: Any Service
Expected Digits: 4
Pattern to Match: 6744
Digits to Delete: 4
Digits to Add: 194
I don't have a Magix in front of me to give you the procedure, but....
You're going to do this through Standard SPM: LinesTrunks -> PRI -> Incoming Call Routing ->
Then you will select the parameter to change, you will see the current setting, back space out and enter the new value, or select the item if there are choices, then press Enter.
- Thread starter
- #30
this is awesome and I thought I responded before now. Thank you. One thing I need clarification about. Do I need to complete an entry for each of the dids i am trying to forward to another extension? I am assuming yes. I don't understand why there isn't an entry number for each did we currently have. am i missing something? i'm guessing yes, lol. Let me know and thanks again.
TouchToneTommy
Vendor
Entry 15 covers all the DID's where the last 2 digits match the last 2 digits of a 1xx extension. (Receive the last 4 digits of the DID number, delete the first 2 digits, put a 1 in front of the remaining digits, and route to the matching extension number)
It's only when you need to route a DID to a non-matching extension number that you need to create a new entry.
It's only when you need to route a DID to a non-matching extension number that you need to create a new entry.
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- #32
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