I work for a small company which still uses the Merlin Legend system with Winspm software. Bare in mind I was given this project and know very little about this system, sorry. So far, I have been successful at programming our phone forward buttons to call local numbers but I am trying to setup forward buttons to be able to call out to long distance numbers. Our transfer buttons and pre programmed auto dial buttons dial out to long distance just fine. But, I press the forward button, type in a 9 to get out of the system and type in a 10 digit number (ex 93126645533) and press the # key. The number saves but is truncated by the last number (ex 9312664553). It looks like it only saves 10 digits and not 11. Therefore it will not dial out. I know there has to be a super simple setting to change that I am not finding. All Merlin phone programming hand books say i should be able to do it if the right authorization has been given. I feel like I have. Any help would be greatly appreciated. I have read some of the forums on here but nothing seems to match my situation exactly. Thanks.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Avaya Merlin Magix system
- Thread starter casetter
- Start date
TouchToneTommy
Vendor
You don't need a 1 in front of the area code?
- Thread starter
- #3
It should "just work" (usually with the 1).
That being said, we need to determine what's eating that last number.
I can almost imagine some setting in ARS or a DISALLOWED table, but one thing you could try to see if my theory is correct is to assign a line to a phone. Then, rather than dialling 9, you could touch that line button instead.
Or, rather than doing that, you could do a print of the ARS and DISALLOWED tables and look for something there.
That being said, we need to determine what's eating that last number.
I can almost imagine some setting in ARS or a DISALLOWED table, but one thing you could try to see if my theory is correct is to assign a line to a phone. Then, rather than dialling 9, you could touch that line button instead.
Or, rather than doing that, you could do a print of the ARS and DISALLOWED tables and look for something there.
- Thread starter
- #5
Thank you so much. Based on your suggestion I did try it with the 1 again. I swear we tested it with the 1 a week or so ago and it didn't work but it worked today! So weird, because it looks like it shouldn't. The saved number, with the 1 added, actually truncates two of the phone's numbers at the end. I guess now I don't care though because it works! Thanks so much for your assistance.
Cathy
Cathy
- Thread starter
- #6
ok, merlinman, now i have another issue. i also am trying to reassign extension numbers. I read back on an 04 post that stated i just need to go into the standard spm area, choose to sys renumber, single, type in my old extension and my new extension. When i do this i get a beep from my computer but i don't see an error on the screen. It just sits there on the new extension screen and won't take my new number. This extension was once a phantom voice mail number that i deleted. Help. I have 4 different extensions i would like to change and once again, I am faking my way through this system. any info would be greatly appreciated.
TouchToneTommy
Vendor
You can't assign a number in 2 places at the same time. Do a print of your dial plan to see where the numbers currently exist.
Example, you want to swap Ext. 100 and 101
Renumber 100 to a "placeholder" number that is not currently in use, such as 7100
Renumber 101 to 100
Renumber 7100 to 101
Example, you want to swap Ext. 100 and 101
Renumber 100 to a "placeholder" number that is not currently in use, such as 7100
Renumber 101 to 100
Renumber 7100 to 101
- Thread starter
- #8
still doesn't work, i tried what you wrote but it keeps beeping and not taking the second extension. I tried also printing the dial plan to file and there is nothing in it. I wonder if that is even possible. This pc isn't hooked to a printer, unfortunately.
TouchToneTommy
Vendor
printing" the dial plan via WinSPM will generate a text file
Yep, there could be something hiding in your dial plan. TTT is right on (as usual)[highlight #FCE94F][/highlight]
Might not be configured to 'setup space' dial plan. Just a memory lurking in the back of my mind about Magix quirks that I have hit my head on a decade ago.
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
- Thread starter
- #12
Ok, I tried printing the dial plan but when I navigated to the file location the print file has zero bytes. I did find other reports that were printed back in 2014 (the last time someone who knew what they were doing worked on our system). I just don't understand how they got the plan to print. I see budbyrd mentioning "setup space" but I don't see that option anywhere. I am happy to send any info that would be of help.
I would attempt to do the PRINT again. Sometimes they "Glytch" and I have to do 2 or 3 attempts. That is true on REMOTE connections more than a DIRECT connection.
Are you DIALING IN, or are you directly connected to the ADMIN PORT with a SERIAL CABLE.
Feel free to post the OLD Dial Plan report.
Perhaps it holds a clue.
Are you DIALING IN, or are you directly connected to the ADMIN PORT with a SERIAL CABLE.
Feel free to post the OLD Dial Plan report.
Perhaps it holds a clue.
- Thread starter
- #14
Your attachment showed the PRI Programming. Not very helpful I'm afraid.
That being said, I must ask, when you attempt to PRINT a REPORT, do you get as far as a list of things to print, or just where does this process fail?
Perhaps armed with that knowledge, we can get the Print stuff working, which is basically how we shoot trouble on this thing.
That being said, I must ask, when you attempt to PRINT a REPORT, do you get as far as a list of things to print, or just where does this process fail?
Perhaps armed with that knowledge, we can get the Print stuff working, which is basically how we shoot trouble on this thing.
- Thread starter
- #16
If I try and print, it says its printing but because we don't have a printer attached to this computer nothing happens. I have been going out to the folder under avaya and checking for new print jobs but nothing is there. I have also tried saving to file but nothing shows up. I have been able to successfully print the inventory list to file by clicking on print doing the same steps. The inventory list prints to screen first.
OK, here's the deal. It really doesn't print it, it saves the info to a file. (Default is PRINT.TXT). You can rename the file to something that makes sense ("DIAL_PLAN" for instance) before it saves (prints).
Once the system"prints" it, then you can post i!t, email it or whatever.
The only trick is knowing just where it's been saved.
But I certain you can figure that out easily enough.
Let me know if this helps.
Once the system"prints" it, then you can post i!t, email it or whatever.
The only trick is knowing just where it's been saved.
But I certain you can figure that out easily enough.
Let me know if this helps.
- Thread starter
- #18
Ok, i have tried reprinting the dial plan and several other reports and have searched the whole drive but find no new print.txt. I see old reports. It looks like it stopped printing these back in 2013 for some reason or I am doing something wrong. Just to be sure, I am going to view/notes and ? selecting reports and dial plan and clicking on print. Should I be doing this another way? I'm sorry our system is a mess, unfortunately.
TouchToneTommy
Vendor
Click on Standard SPM
Press F1 - System Program
F5 - Start
Page Up - More
F3 - Print
F3 - Dial Plan
F1 - All
Now you get a pop up window that says "Choose file to save report". Type Dial Plan All in the File Name box
You see a box that says Please wait while the report is transferred
Just wait, after a time (depending on the size of your system, my report takes 2:44), a screen comes up for you to view the report
Click on Export, Change the Save in to the Desktop so it is easy to find, change the name if you wish, and viola'
Press F1 - System Program
F5 - Start
Page Up - More
F3 - Print
F3 - Dial Plan
F1 - All
Now you get a pop up window that says "Choose file to save report". Type Dial Plan All in the File Name box
You see a box that says Please wait while the report is transferred
Just wait, after a time (depending on the size of your system, my report takes 2:44), a screen comes up for you to view the report
Click on Export, Change the Save in to the Desktop so it is easy to find, change the name if you wish, and viola'
- Thread starter
- #20
I need to add 4 extensions 179, 148, 194, 199 that were phantom voicemail boxes to be actual extensions. How can I do that?- Status
Similar threads
- Locked
- Question
