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Anyone ever have an issue with wireless phones disconecting when calling Nupoint? We can call from phone to phone ok, but if calling from a 5602 to another ext then forwarding to the Nupoint the connection drops. We can see it hit the Nupoint, but the caller hears return dial tone then reorder...

When you are in Staition Data make sure you have your sort option set to DN then you should be able to just type in the DN to find. Uless you are 3.0 or later then you would hit the drop down for search options and choose Prime DN then put in the number.

You may want to push firmware to a phone this is happening with, and then test again.

Try uninstalling Java and load the version that is on the OTM software CD.

Try to build a phantom phone Via command line, then do a retrieve system data with OTM and your loop info should show.

One more thing to check; if you don't have costing set up you may not be able to see any records. Go through and set up cost tables then run a batch costing job, may correct your issue.

I think your on the right track just had a site with a similar issue, problem was with trying to access the microsoft applications with the default admin user on TM. Had to have they're IT people make a change to allow this user access to the domain so they could use office tools.

Can you post the prt out of the phone in question?

The CND server can be used to link an employee entry in the CND Directory to an entry in the CND directory. If employee data exists in the CND directory, you can select and add the employee entry into the CND Directory; or if the employee entry resides in both directories, you can select and...

We had DBA shut down unknowingly, we didn't discover until we saw the error in pbx for buffer full. Now after restarting DBA the records that are in the buffer will not get pushed to DBA. Any ideas how to manually push those records to DBA and purge buffer?

Do these DN's appear on other phones? If so you may have to go into the employee editor and remove them as assets on these sets.

Yep we got it to work to another queue we set up. However we discovered the hard way that we still will not be able to use this procedure to send the call to a queue that is ncfw to an external number, we will either have to set up an application in callpilot or use interflow. Thanks for the...

Someone on the PSTN dials the main number in the phonebook XXX-0940. Call comes into the PBX on the PRI and goes to the CDN that is the operators. If no agents are available the CC6 script that controls this PLAY PROMPT VOICE SEGEMENT and on an access port call pilot tells them if they know...

What we are trying to get to is send calls to and ACD queue that will be ncfw to an outside number after 3 minutes, we are using this to test before changing the real queue.

7770 is our voicemail acd group we were using this just to see if it would work the way we want.

Does anyone know why I can't get calls to overflow with the follwing setup? TYPE ACD CUST 0 ACDN 82005 MWC NO DSAC NO MAXP 4 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA YES FRRT 41 FRT 2 SRRT 42 SRT 30 NRRT 40 FROA NO NCFW FNCF NO FORC NO RTQT 0 SPCP NO OBTN NO RAO NO CWTH 0 NCWL NO BYTH 0...

Sorry it took so long to get back, CWUP did fix the issue. We don't have any issues with distance at all these console are about 200' to 250' from the MDF. Thanks

We are using PC consoles, they work ok accept they are not getting the number of calls waiting to appear next to the CW key. Is this parameter activated by setting CWUP to yes in LD 15 ATT_Data?

We have OTM 2.2, we are trying to populate the Corporate Directory I started a download yesterday and it it still running. Anyone have an idea how long it should take with an 81C with around 2500 TN's?

We are licensed for 100 agents and currently have 91 in the system.