Missing soft keys after system restart

[FuzzyCub]

I had to restart my switch and I noticed that some of the M3903 & M3904 telephones were missing some of the soft keys. Unplugging/replugging the set solves this problem but I was wondering if there was a way to ensure each set restarts with all of the functions available should I need to recycle the switch again. Thanks!

 

[bigindian65]

usually if you go into options chg feature key label- refresh all keys, they will come back. A pain I know, but does bring them back and the users can refresh them.

Mato' Was'aka

 

[mendi44]

You may want to push firmware to a phone this is happening with, and then test again.

 

[johnpoole]

have you checked the firmware on those sets? 90 percent of the time, that is the problem

john poole
bellsouth business
columbia,sc

 

[Reusser]

Make sure patches are up todate also - there were some patches for this in some older releases.