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Thanks for the replies guys.....I will review and let you know how I get on, 1 thing I do see though is that my version of CMS is 16.3 so it's safe to say that some of these solutions are not available to me?

I have this set to max, it's not so much a data storage issue, it's the volume of activity

hi all, Due to a high volume of agents and agent activity my agent trace reports are getting overwritten approx every 3-3.5 weeks. I have a need to go back alot further than this time period and was wondering if anyone had encountered this problem and came up with a solution?...

I've seen many a broken "brand new" phone....

banner goes out on desk set - does this mean screens goes blank? sounds like it is a physical/hardware issue to me, no? The set losing dialtone, I would start by replacing set and line cord along with checking the jack...

Cheers Telecomboy, will try and let you know....

I have a situation where out of nowhere all the phones have no dial-tone yet message waiting lamp is flashing on all phones. i have tried a hard reset to no avail....anyone familiar?

it is currently not forwarded to voicemail...

Due to being at a remote location in order to establish a call forwarding of a disconnected phone, we normally remove the DN from a TNB and rebuild it as an ACD, this has worked numerous times in the past but today I am encountering a problem where, when built as an ACD the calls are going...

what about trying to change the private numbering table so that voicemail sees the 5000 as 4631... change private-numbering 4 ext-digits 5000 Page 1 of 2 NUMBERING - PRIVATE FORMAT Ext Ext Trk Private Total Len...

I would you change ds1 board and/or ds1 cable, also check the back plane on the switch. If still a problem have the phone company come out and verify good at the mux/dmarc. what are the reults of "list meas ds1 l 01a04"? what are the results of testing this same board also? may I also ask how...

Hi all, have a problem where we have an ISDN tie trunk going to a Cisco gateway. Outbound call from Cisco routes over tie-line and then via Avaya to PSTN. the calling number is being presented to Avaya, but once it hits the Avaya outbound T1, the number is not displaying and the called party...

Quick question... Is there anywhere in the system params and/or the trunk config where I can set it to differentiate the inbound call TYPE between National and International or does this need to be done at the Telco level?

list con board ##### , no? the vintage and firmware listed under Vintage ##### being the board location

thanks TouchTone...will try and let you know

I have a 6 line phone and I want the 4th line to be selected as soon as I go off hook. Also I want the calling number to appear on my display on inbound calls, right now all it says is outside line. I have a Vonage POTS line connected to the system.

The stations are in different network regions? Are you using location routing? - disp location disp ars ana location ?

check page 2 of the station form.... I believe you will need to make change to Direct IP-IP Audio Connections? n and/or IP Audio Hairpinning? n to clear the problem, you will need to change to Y and test to figure out the right combination. I THINK

yes that was done also....

I have merlin magix with 6 port Vm,I rennumber system and program all ext. with 2 dig.nmbers. When I call ext. 11 I leave meesage , message light is not on.I try to call other ext. same problem. Im using 4412 telephones. it used to work prior to the changes from 4 to 2 digits.