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kwbMitel, Thanks for that. Therefore am I correct to configure a single number this way: External DDI 0208 123 4567 UCC licenses UC/MBG and 3300 under AMC ULM. Mitel 3300 Configure hotdesk user 4567 configure multi-device group 4567 Member 1 8888 Member 2 7777 (MBG) Member 3 6666 (UC...

Hi, I am looking for some clarification. Mitel have Single Number Reach featured as part of their UCCv2 offering. With up to 8 devices. I want to know how would you configure this on the Mitel 3300 or MBG Server? If it was on the 3300 I would assume it was hotdesking? If anyone has setup this...

Hi, I am a little confused on how the Mitel licensing works for UCCv2. If we have a Mitel CX along with a MAS which is hosting UCA and MBG a UCCv2 standard license allows you to have upto 8 devices in a group for a single number. But where do you apply the UCC license? As I would have the line...

Hi, Just wondering if I was to setup a Mitel 3300 CX with this we would also setup a MAS hosting MBG and UCA. Do you know if the UCA would be an integrated or co-located mode? Thanks in advance!

Looking for some information. If you have access codes setup on a Mitel which is required to dial out after hours is there a way to enable emergency services i.e 999 to be called without the access code? Thanks in advance!

I did busy/RTS and still the same. Also compared configs and nothing changed.

I attempted upgrading a Mitel 3300 CX from 9.0ur3 to MCD 6.0 Sp1. CX 3300 512Mb 9.0ur3 with a T1/E1 module For this operation to complete you need to go to MCD 4.0 and do a SDS conversation. So initially I upgraded the Mitel 9.0ur3 (9.0.3.29) to MCD 4.0 (10.0.4.14) this was an online upgrade...

Hi, Does anyone know if the MCD Software installer is only for the version of code to be installed? i.e: MCD 6.0 Software comes with MCD software installer 12.0.1.11 Can I use MCD software installer 12.0.1.11 to install MCD 4.0 Software? I'm upgrading a Mitel 3300 currently on 9.0 and will...

kwbMitel Many thanks for this....I tested it and it works perfect! It's a shame that mitel make you do it this way and more importantly they don't state this anywhere. Thanks.

Hope someone can help! There seems to be a few posts regarding the ability to try and update the MCD 5.0 3300 license form when the system has no internet access. I am hoping someone by now has an answer? We have systems which are not internet facing and are live production. Previously when...

Hi, I am hoping someone might be able to help! I have a few sites with Mitel 3300's but I want a windows script or tool which can collect the SMDR's. I know there are loads of Call Accounting software out there but too expensive. I tried a web gui called simpleSMDR but it only captures 1 ICP...

kwbMitel, This is the setup: 4557 Path Directory > plays RAD 15 > Path Interflow Dialing List 1. Path Interflow: 1 - will take them to the Path Directory 4568, 2 to Hunt group 6702 and 3 to hunt group 6703. 4568 Path Directory goes >plays RAD16 > to members of the ACD skill group 11...

kwbMitel, Can you please advise on the "cleanest" way to setup an ACD on the MITEL. This is what I need: X1 Support desk using ACD agents X1 Hunt Group for Sales X1 Hunt Group for SD. I need a user to call in and hear the options press 1,2 and 3. 1 - will take them to the ACD, 2 and 3 to the...

Hi, Need some help: I am setting up a ACD where I have followed the Primer, so far so good. But two things that I am stuck on is: 1. I need the ACD to Break out to another ACD Path. The Call flow is User calls in> Play options> 1 for support, 2 for sales, 3 for SD etc. Now 2 sales & 3 SD goes...