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Hi, maybe you entered wrong type of phone in station configuration ? We had the same, the phone 4602 was configured as 4610. Everything worked, except of LCD

Thanks, I'll check this

Thanks for answer. We are using Avaya What do you mean by fixed/free seating ? How can I check this ?

Hi, I have problem with NICE monitor. It's not refreshing information about station that is monitoring Even when all agent go home afterwork I can see them in Nice monitor. When I switch agent to different stations, they're still monitored at the old ones. I've tried restarting NICE_CLS and all...

Hi, Is there a way to bring back to life phone that was discnnected while upgrading software ? Now when I connect it to the power supply it just turn on message lamp and thats all....

You can buy special adapter to connect 2 headset to one phone. We are doing this way if new person comes to company and must listen conversation. Other way is to use Service Observing feature to listen conversation from another phone.

Thanks very much ! it was first option in menu

Hi, Do you know a command to check information about license on Solaris ?

We have S8700 and it's working over 2 years now without restart. But our AIC (Avaya Interaction Center) indeed needs restart after 90 days if we don't want to have any troubles with it.

We use Plantronics Supraplus H251N/A. We tried cheaper headsets from other companies, but sound quality or ergonomy was not that good.

I'm trying to make backup of cms, but there's something wrong all the time. I'm logging into the Solaris as a root, typing: cmsadm, and pressing 3 for cmsamd backup. Then I've got something like this: "find: bad option usr find: path-list predicate-list 20 blocks Tape Verification 20 block...

Exactly, just press "mute", then type 73738 ("RESET") and in the and press '#'. Then you will have two option: - reset values or - restart phone

Hi, I have problem with phone 4610SW at one location. Almost every day when man log to phone, and start taking calls he hear noises when somebody speaks to him. Whem you reset phone everything goes to normal, but on the next day, we have this problem again. I switched phone with the new one...