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Windows client, no. Web client, yes. Look at the urlCreator ScriptLibrary. It's not all that simple, but it is doable.

in that case, you'd have to copy temail to tnewemail

It pulls those from the bitmaps directory on the client with a t prefix. eg, tadd is the add button. You can add your own, but you'd have to put them on every client, not just the server.

null(assignee.name)

It is possible to attach files, but it's often not a good idea due to how they are stored. We have a seperate system built that handles the attachments externally. Sounds like you need to be beating on your outsourcer a little harder or finding a new one.

There is nothing in the ServiceCenter app that would change the time on the local desktop without some customization being done on your end.

I would suggest that you talk to your local admin about this. Your admin may have setup access that allows only specific users/profiles to close tickets or that tickets can only be closed under specific conditions.

That merging has already been released... It's basically SC 6.3, and most of the additions beyond 6.2 are enhancements to support functions that SM had that SC did not. Some of those enhancements are pretty cool stuff.

Definitely a question for your sales rep. I'm not even sure they're selling new Get.Services licenses anymore. It's going to lose support sometime in the not too distant future.

No. However, the labels are merely ASCII character labels, so you could certainly customize the formats for your languages by yourself.

There is nothing special about Connect-It files. I suspect that either you or your coworker do not have the network drive setup properly.

As Chris said, check to see if the categories are tied to a specific company. Also check their incident profiles. If it lists specific categories as allowed, it'll only grab those, not all. If that's blank, it'll grab all.

IR query does a sort of "fuzzy" query, it's supposed to do something similar to full-text-search in an RDBMS. ie, find words/phrases in a long text field. So this probably isn't what you're looking for. Expert search is likely what you want. You just do stuff like: category="APPLICATION"...

On falcon, did you have two operators for falcon? eg falcon and FALCON or Falcon? Are you doing this with the system down? It's not required, but I'd recommend doing this with only one user in and no background processors running. The other errors might be solved by a restart

Definitely recommend pushing out at least tables you're going to be reporting on to an RDBMS. We do that, then have processes that copy that data over to another DB instance to actually report on.

Check out the SCAuto or SOAP interfaces. Either one requires a license, so see if yours includes it. SOAP is only in version 6 and up.

If you're trying to test out some emails in your test environment, delete all the email records in the event out queue before you start up the scemail. In general, you probably don't want to leave email running in a test env.

Are you talking about using Connect-It or SCAuto Email? Documentation for both can be found on support.peregrine.com

There are two ways I can see that you could be doing this without such a macro engine. The "old" way is SCAuto. Peregrine provides a DLL with functions for interacting with Event Services. You can use that to create tickets. The "new" way is Web Services. I'm not very familiar with this, as...

the button ID would either match a line in the menu record if a menu format, or a displayoption in an application format