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  1. Nortel4Ever

    Incoming Calls Have to be Parked or Held before Caller Can Hear the User

    We have put IP phones on LAN 2 using the IPO as DHCP server many times and very large sites with no issues until now. LAN 1 is on the customer's subnet, LAN 2 is the default 192.168.43.x with 200 DHCP addresses. I have asked the customer's IT guy to try putting a phone on the production network...
  2. Nortel4Ever

    Incoming Calls Have to be Parked or Held before Caller Can Hear the User

    IPO 11.1.3.0.0 Build 23 with PRI, 2 DS30, 1 DS16, 21 IP phones all in the same physical location at the rest of the system. IP Phone (J159) users will receive a call but the caller cannot hear the IP Phone user until the call is either Held or Parked first. After that the call can proceed as...
  3. Nortel4Ever

    SIP trunks not able to dial some numbers.

    It's obviously your SIP provider...
  4. Nortel4Ever

    WWhere does Voice Mail Pro send emails

    As @derfloh said the UCM uses the information configured in the IPO's IP Route table to determine if the data is sent out of LAN1 or LAN2.
  5. Nortel4Ever

    How to add DROP ANSWER feature while retrieving a parked call

    That's typical of Avaya, with systems I've been installing since 7.0 and it seems they are always changing the way the Park button works to un-Park a call. With some software releases when you push the Park button once to un-Park the call the CLID of the caller is displayed, the call is not...
  6. Nortel4Ever

    IP Office500' phone desk 1408 DISPLAY BACKLIGHT NEVER DOWN

    No, I do not believe so. That would be controlled by the firmware uploaded to the phone from the IPO and I don't think there is anyway to edit the firmware file on the IPO's SD card.
  7. Nortel4Ever

    9.1 analog transfer caller to cell phone

    System Status - Active Calls is your friend
  8. Nortel4Ever

    Bonded PRIs Moved From Nortel

    PRIs!!!! YES SIP Trunks - NO
  9. Nortel4Ever

    SMTP Office 365 Settings IPO

    Google smtp office365 settings and you will find all you need....
  10. Nortel4Ever

    9 digit on analog lines being sent

    If you want to dial 9 first you need a Short Code of 9N - Dial - N - Line Group 50 Main If you want to dial without the 9 first then your Short Code would be ? - Dial - . - Line Group 50 Main
  11. Nortel4Ever

    How do I add speed dials to the JEM24 display via IP Office Manager?

    Internal speed dial is a User action External speed dial is a Dial action I believe the first button on the JEM is Button 25
  12. Nortel4Ever

    multiple extensions on same phone

    What is your application? You could create multiple Hunt Groups each with a different extension number and have a single phone a member of each group. The phone would have only its extension number but would be a member of as many groups as you create, each with a unique extension number.
  13. Nortel4Ever

    Play notification or message before every incoming call

    We did something similart to this for an insurance company once. All DIDs were directed to the same AA that would play the recording announcment but a module in the AA also collected the incoming dialed digits and because the last 4 digits of the DID were the same as the person's extension...
  14. Nortel4Ever

    Play notification or message before every incoming call

    What IPO platform are you using? I have done this with a 500V2 and VM Pro. I set up a simple AA to answer every call, with a Generic action where the recording announcement is played, after that the call goes to a Transfer action that takes the caller to a Group. Is this not what you want or...
  15. Nortel4Ever

    Upgrade to Rel 12.0.0.0.0 Build 56 anf lost licenses

    Now that you re-created back to 11 can you go to PLDS and regenerate your license and re-reinstall it?
  16. Nortel4Ever

    multiple door phones to ipo?

    ALGO Communication Products makes a lot of good door phone products using SIP, analog station, or analog trunk interfaces. They also make a sweet video door phone.
  17. Nortel4Ever

    Avaya IP Office Essential Edition R11.1.3 showing incorrect date and time

    If you're in Canada, use time.nrc.ca This is the atomic clock at the National Research Centre in Ottawa
  18. Nortel4Ever

    Extend DS 30 module to remote location

    I agree with @Richard10d, don't waste your time with something that probably won't work anyway. Just run a 25 pair along with two 4 pair cables as that is guaranteed to work with no issues at all.
  19. Nortel4Ever

    Long Distance Issue

    To prove this you're going to have to connect a serial cable to the IPO, reset the passwords, and use System Status or Monitor to confirm what the IPO is outputting. Without doing that it will just be a he said, she said, between you and the Telco.
  20. Nortel4Ever

    UPS recommendations

    I've been very impressed with Cyberpower products https://www.cyberpowersystems.com/tools/runtimes/

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