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What steps do I need to ttake to identify Long distance T1's in my Option 61c as opposed to local PRI's? Is that done via the LD provider? How can I tell in my PBX? Thanks

Can anyone tell me what the differecne is between an Elan and a CLAN with a definition please? I know someone has asked this beofre, but I cant seem to find a clear answer anywhere. Thanks in advance.

I have had this error before, and i created a new user as ctidata and password in contact center. It will still not connect. What am I missing? I keep getting the message-"symposium driver not connected, going down to try and re-connect to 60034". What can i do??? Thanks for your help.

I have had this error before, and i created a new user as ctidata and password in contact center. It will still not connect. What am I missing? I keep getting the message-"symposium driver not connected, going down to try and re-connect to 60034". What can i do??? Thanks for your help.

It seems the backup server database is down, but i am still recording. How do I turn the backup server database up without rebooting? I checked services, but I dont see it? Help!!

I have only comapred the two PRI2 ands that is it. I dont know what else I can do. Suggestions?

We have a option 61c merdian with E1's programmed from the Nortel to a Alliance Turret phone system. does anytone have any ideas why the Nortel doesnt pass all the digits to the Alliance Turret system? I have checked the configuration for the both programmings of the E1's and they match. It...

you are right again...Thanks..I am brain dead from a trip back from Europe where there was a 6.5 earthquake and i was there during it. i was so scared, I could not sleep on the plane ride back...Nightmares...Thanks-Brain dead

How do i program a new CLID in LD 15? I have three to do. What is the best practice for this ? Thanks

Konichiwa My utmost respect for your help Master Mato arigato

have done the following for prep work for the Auth block below. Please check my work: 1) Prt the ones I have in LD 86. 2) Ld 90 - look at common RLI for NPA 3)86 look at which route is referenced in the common RLI – Rout 6 is what is referenced 4) Do a new rlb RLI XXX you pick it – I...

...authcodes that will live in the CLS’s. Fourth, we have to decide what to do at the set level. Remember – to get between Loads you need to type **** (4 stars, astericks- whatever you want to call them, it’s shift and 8 four times) 1) Log into your pbx. Then do the following steps. >LD 22...

We would like to be able to block these particular area codes from being dialed unless a code is entered first. 204,250,289,306,403,416,418,438,450,506,514,519,600,604,647,778,780,819,867,902,905 - Canada 242 - Bahamas 246 - Barbados 264 - Anguilla 268 - Antigua and Barbuda 284 - British...

Thanks Guys, I changed his phone out, he says he has no more issues...It must have been him...or maybe the phone???

I am getting an error when I try to connect to the cc6 client via web page. It is telling me to reinstall CCMA client. I am not sure of the wording, but it alsdo had to install the SU4 login as well. can anyone help?

Other than the timer threshold that sends a phone to make set busy after 20 seconds in agent administration in CC6 (my allocated threshold)is there anything else that would send the phone into Make set busy. I really don't hink so unless the agent is lying through his whiskers. I have an agent...

I have an issue with an Option 61c that sometimes sends out digits and sometimes doesn't for caller ID. Is this a T1 and PRI programming issue where some T1's and some PRI's are not programmed to send out digits for caller ID? Help please I am at a loss unless its a Central Office issue.

hard rive issues, adif channel board errors, problems starting logger after replacement of known hard drive issue. thats all I experienced from 8.8 to 8.9 funny I am looking at this now and seeing the issues you experienced Long beach.

Is it possible to writer a script to when some one calls a number htrough a option 61c to a cc6 symposium to be able to ACD cell phones or home phones? Does the system have a way of doing this somehow without programming ACD TN's? Maybe a menu in Call Pilot would work better. i want a way to...

Have the reports changed in CC6 from SCCS 6.0 becuase i can not find many reports like how fast the agent answers the phone, an average call answer of the calls, or how many calls were answered out of the total calls. It seems as if the reports have changed??? Am I missing something? How do...