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I have a station (4024) that is call forwarded to station 4220 in the same office. Station 4220 has voicemail, but when a call from 4024 is call forwarded to station 4220, 4220's voicemail will not pick-up. When a call from 4220 rings and no answer - the call IS answered by Audix. Why are the...

Why does my Trunk Group name appear on the attendant's phone when I want the VDN Name to appear? What can I do? Help!!! TravelTek

Oh my goodness - it sends them to Split 7 when we are closed. I have changed the step in the vector. Thank you for catching this!!!!!

I did li usage hunt 7 and it is being used by: A large number of station users Vector 2 - when I li usage vec 2 - there is no data in the system for vector 2 - so it is not being used right now. Vector 7 - the time of day is correct for Sun Vector 11 - the time of day is correct for Sun Vector...

I have a problem with calls hitting Split 7 on Sunday prior to the open time of 12noon. I have verified all vector time of day routing shows sun 12:00 to sun 20:00. I have pulled reports in BCMS vu and see the abandoned calls on the Split report, but do not show the calls hitting any VDN. How...

I changed the COR and everything is working just fine. Thank you!!!!!

I have tried that and it did not work. Any other suggestions or ideas?

Yes, they can dial other extensions and I have an active port assignment in the station. It's only when they try to dial the voicemail extension to get messages on a "team" mailbox - they hear the "french police" tones.

I have a VDN that routes to a vector, but the name of the VDN will not display on the agent's telephone - the trunk group ID name appears. Any idea how I can get the VDN name to appear on the display?

I have a station user that cannot dial the voicemail extension. When they dial the 4-digit extension to call Audix - they here the "french police" tone. Any ideas??