Station Cannot Dial the Voicemail Extension

[traveltek]

I have a station user that cannot dial the voicemail extension. When they dial the 4-digit extension to call Audix - they here the "french police" tone.

Any ideas??

 

[phoneguy55]

Can they dial any extension? Probably not.... If that station is an X port then assign them a port and away you go.

 

[traveltek]

Yes, they can dial other extensions and I have an active port assignment in the station. It's only when they try to dial the voicemail extension to get messages on a "team" mailbox - they hear the "french police" tones.

 

[rioxone]

do a list trace on the station to see what denial event comes up.

 

[SF0751]

Are you *positive* that they're dialing the correct extension for voicemail? If so, does the COR of the station that they are using allow for calling the COR of your Audix hunt group?

Susan
"Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be damned if you do, and damned if you don't. "
- Eleanor Roosevelt (1884-1962)

 

[traveltek]

I changed the COR and everything is working just fine. Thank you!!!!!