Calls Hitting A Split When Closed

[traveltek]

I have a problem with calls hitting Split 7 on Sunday prior to the open time of 12noon. I have verified all vector time of day routing shows sun 12:00 to sun 20:00.

I have pulled reports in BCMS vu and see the abandoned calls on the Split report, but do not show the calls hitting any VDN.

How can calls hit a split when the vector is written correctly?

Any help ASAP would be greatly appreciated.
TravelTek

 

[donbott]

Try doing list usage on the split to see if the calls are coming from somewhere else.


DonBott

 

[traveltek]

I did li usage hunt 7 and it is being used by:

A large number of station users
Vector 2 - when I li usage vec 2 - there is no data in the system for vector 2 - so it is not being used right now.
Vector 7 - the time of day is correct for Sun
Vector 11 - the time of day is correct for Sun
Vector 249 - the time of day is correct for Sun
Vector 255 - when I li usage vec 255 - there is no data in the system for vector 255 - so it is not being used right now.

Here is how vector 7 is written:

01 goto step 19 if time-of-day is all 23:00 to all 08:30
02 goto step 19 if time-of-day is all 23:00 to all 08:30
03 goto step 19 if time-of-day is fri 23:00 to sat 10:00
04 goto step 19 if time-of-day is sat 18:00 to sun 12:00
05 goto step 19 if time-of-day is sun 20:00 to mon 08:30
06 collect 1 digits after announcement 4502
07 goto vector 100 if digits = 5
08 goto step 14 if digits = 0
09 goto vector 10 if digits = 9
10 goto vector 21 if digits = 8
11 goto step 14 if unconditionally
12 goto step 19 if staffed-agents in split 7 < 1
13 goto step 23 if calls-queued in split 7 pri m > 4
14 queue-to split 7 pri m
15 wait-time 30 secs hearing music
16 announcement 4501
17 goto step 15 if unconditionally
18 stop
19 collect 1 digits after announcement 4535
20 route-to number 4055 with cov y if digit = 2
21 goto step 14 if unconditionally
22 stop
23 goto vector 11 if unconditionally
24 stop

Here is how Vector 249 is written:
01 goto step 14 if time-of-day is all 23:00 to all 08:30
02 goto step 14 if time-of-day is all 23:00 to all 08:30
03 goto step 14 if time-of-day is fri 23:00 to sat 10:00
04 goto step 14 if time-of-day is sat 18:00 to sun 12:00
05 goto step 14 if time-of-day is sun 20:00 to mon 08:30
06 goto step 14 if staffed-agents in split 7 < 1
07 goto step 14 if calls-queued in split 7 pri m > 4
08 announcement 4616
09 queue-to split 7 pri h
10 wait-time 8 secs hearing ringback
11 announcement 4501
12 goto step 10 if unconditionally
13 stop
14 route-to number 91800xxxxxxx with cov n if unconditionally
15 stop
16 stop

Here is how vector 11 is written:
01 goto step 14 if time-of-day is all 23:00 to all 08:30
02 goto step 14 if time-of-day is all 23:00 to all 08:30
03 goto step 14 if time-of-day is fri 23:00 to sat 10:00
04 goto step 14 if time-of-day is sat 18:00 to sun 12:00
05 goto step 14 if time-of-day is sun 20:00 to mon 08:30
06 goto step 14 if staffed-agents in split 7 < 1
07 goto step 14 if calls-queued in split 7 pri m > 3
08 announcement 4534
09 queue-to split 7 pri m
10 wait-time 40 secs hearing music
11 announcement 4501
12 goto step 10 if unconditionally
13 stop
14 route-to number 91800xxxxxxx with cov n if unconditionally
15 stop

I am not seeing anything that would allow calls to come to Split 7 on Sunday prior to 12noon, but anything anyone can share would be great!
Thank you!

 

[donbott]

I see vector 7 step 20 if the collected digit is not 2 the call goes to split 7. Is that right?

DonBott

 

[traveltek]

Oh my goodness - it sends them to Split 7 when we are closed. I have changed the step in the vector. Thank you for catching this!!!!!